Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Elizabeth Diaz

Manassas,VA

Summary

College student with an associate in Business Administration and working on bachelors in finance and marketing. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized and motivated employee eager to apply time management and organizational skills in various environments. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Assistant Intern

Dunham, Aukamp & Rhodes, PLC
10.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Organized all financial data into computer system.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Identified accounting errors when cross-referencing documents and database information.
  • Used advanced software to prepare documents, reports, and presentations.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Childcare Provider

Martinez Family Daycare
04.2020 - 10.2022
  • Secured indoor and outdoor premises to protect children
  • Used positive reinforcement and behavior modeling to instill discipline in children
  • Balanced schedules to promote optimal rest, play and educational periods
  • Cared for children of various ages and assisted with feeding, dressing and daily activities
  • Sanitized toys and tables to maintain clean, safe environment
  • Assisted children in development of social, communication and problem-solving skills
  • Developed and implemented lesson plans and activities for children of various ages
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions
  • Organized and planned age-appropriate reading, crafts and music lessons
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families
  • Incorporated music and art activities to encourage creativity and expression
  • Read stories to children, facilitated discussions and tied books into learning opportunities
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.

Picker & Packer

01.2022 - 03.2022
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries
  • Fulfilled orders quickly to accomplish challenging daily objectives
  • Packaged fragile items with protective padding to prevent damages during shipments
  • Selected products and items from shelves and pallets for customer orders
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing
  • Cleaned and organized aisles, work stations and floors to promote operational productivity
  • Packaged items with appropriate materials to prevent damage during shipping
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport
  • Read tickets accurately to pick out important information and correctly complete orders
  • Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time
  • Cleaned and organized display cases, shelves and aisles
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.

Package Handler

UPS
12.2021 - 01.2022
  • Loaded completed orders on pallets according to delivery numbers
  • Braced, padded and supported items in packages to prevent shifting and damages
  • Disposed of debris and hazardous materials properly to avoid contamination
  • Assisted in loading delivery trucks with prepared packages
  • Resolved conveyor system issues by clearing jams and blockages
  • Protected items by wrapping in cling film, padded moving blankets and tape.

Call Center Customer Service Representative

F Diaz Firewood LLC
09.2019 - 09.2020
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Updated customer accounts, addresses and contact information within call management databases
  • Accurately documented calls and caller information and made updates to data
  • Performed needs analysis and presented options based on findings to help customers make decisions
  • Consulted with customers regarding needs and addressed concerns
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Maintained strong call control and quickly worked through scripts to address problems
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
  • Set up delivery of materials to arrive in time for production start date.

Presentation Specialist

08.2019 - 05.2020
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
  • Replenished product stock to maintain appropriate levels and meet expected sales demands
  • Created positive and rewarding client experiences through warm and friendly customer interactions
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Managed visual displays for company to drive exposure and increase revenue
  • Established and maintained proper high-traffic displays, resulting in increased sales
  • Restructured merchandising strategy to promote high value and products
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
  • Placed prices and descriptive signage to enhance displays and promote items
  • Developed creative visual merchandising campaigns to focus on selling older inventory
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations
  • Created retail displays to highlight particular products and drive sales according to corporate strategy
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth
  • Presented updated floor plans and design strategy to store management.

Education

Bachelor of Science - Accounting and Finance

George Mason University
Fairfax, VA
05.2025

Associate of Applied Science - Business Administration

Northern Virginia Community College
Manassas, VA
05.2022

High School Diploma -

Osbourn High School
Manassas, VA
06.2019

Skills

  • Time Management
  • Problem-Solving
  • Organization and Attention to Detail
  • Calendaring and Scheduling
  • Verbal and Written Communication
  • Microsoft Office Expertise
  • Excel Spreadsheets
  • Account Balancing
  • Data Entry Documentation
  • Schedule Management
  • Account Reconciliation
  • Customer Relations
  • Typing Proficiency
  • QuickBooks Proficiency
  • Attention to Detail

Accomplishments

  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Certification

  • CSC-Business Information Technology
  • Microsoft 365 Training and Certified

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant Intern

Dunham, Aukamp & Rhodes, PLC
10.2022 - Current

Picker & Packer

01.2022 - 03.2022

Package Handler

UPS
12.2021 - 01.2022

Childcare Provider

Martinez Family Daycare
04.2020 - 10.2022

Call Center Customer Service Representative

F Diaz Firewood LLC
09.2019 - 09.2020

Presentation Specialist

08.2019 - 05.2020

Bachelor of Science - Accounting and Finance

George Mason University

Associate of Applied Science - Business Administration

Northern Virginia Community College

High School Diploma -

Osbourn High School

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Elizabeth Diaz