Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Elizabeth Diaz

Elizabeth Diaz

Manassas,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successfully works as part of team to reach personal and business goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

HR/Assistant Office Administrator

Compass Group USA
Manassas, VA
10.2023 - Current
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
  • Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Managed employee onboarding program for new hires ensuring completion of all required documents.
  • Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
  • Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
  • Processed invoices, payments and credits for customers.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.

Administrative Assistant

Dunham, Aukamp & Rhodes, PLC
10.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Organized all financial data into computer system.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Identified accounting errors when cross-referencing documents and database information.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Childcare Provider

Martinez Family Daycare
04.2020 - 10.2022
  • Secured indoor and outdoor premises to protect children
  • Used positive reinforcement and behavior modeling to instill discipline in children
  • Balanced schedules to promote optimal rest, play and educational periods
  • Sanitized toys and tables to maintain clean, safe environment
  • Assisted children in development of social, communication and problem-solving skills
  • Developed and implemented lesson plans and activities for children of various ages
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions
  • Organized and planned age-appropriate reading, crafts and music lessons
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families
  • Incorporated music and art activities to encourage creativity and expression
  • Read stories to children, facilitated discussions and tied books into learning opportunities

Picker & Packer

01.2022 - 03.2022
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries
  • Fulfilled orders quickly to accomplish challenging daily objectives
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing
  • Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.

Package Handler

UPS
12.2021 - 01.2022
  • Loaded completed orders on pallets according to delivery numbers
  • Disposed of debris and hazardous materials properly to avoid contamination
  • Assisted in loading delivery trucks with prepared packages
  • Resolved conveyor system issues by clearing jams and blockages

Call Center Customer Service Representative

F Diaz Firewood LLC
09.2019 - 09.2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Updated customer accounts, addresses and contact information within call management databases
  • Performed needs analysis and presented options based on findings to help customers make decisions
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
  • Set up delivery of materials to arrive in time for production start date

Presentation Specialist

08.2019 - 05.2020
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
  • Developed creative visual merchandising campaigns to focus on selling older inventory
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Education

Bachelor of Science - Marketing and Finance

George Mason University
05-2025

Associate of Applied Science - Business Administration

Northern Virginia Community College
05.2022

High School Diploma -

Osbourn High School
06.2019

Skills

  • Time Management
  • Organization and Attention to Detail
  • Calendaring and Scheduling
  • Verbal and Written Communication
  • Microsoft Office Expertise
  • Excel Spreadsheets
  • Account Balancing
  • Data Entry Documentation
  • Account Reconciliation
  • QuickBooks Proficiency
  • Interviewing

Accomplishments

  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Certification

  • CSC-Business Information Technology
  • Microsoft 365 Training and Certified

Languages

Spanish
Native/ Bilingual

Timeline

HR/Assistant Office Administrator

Compass Group USA
10.2023 - Current

Administrative Assistant

Dunham, Aukamp & Rhodes, PLC
10.2022 - Current

Picker & Packer

01.2022 - 03.2022

Package Handler

UPS
12.2021 - 01.2022

Childcare Provider

Martinez Family Daycare
04.2020 - 10.2022

Call Center Customer Service Representative

F Diaz Firewood LLC
09.2019 - 09.2020

Presentation Specialist

08.2019 - 05.2020

Bachelor of Science - Marketing and Finance

George Mason University

Associate of Applied Science - Business Administration

Northern Virginia Community College

High School Diploma -

Osbourn High School

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