Elizabeth Diaz
Miami Gardens,FL
Summary
Results-oriented professional offering extensive background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment. Proficient in QuickBooks and NetSuite. Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach. Results-driven Supervisor of Operations known for high productivity and efficient task completion. Specialized in strategic planning, team leadership, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and goal achievement.
Overview
2
2
years of professional experience
Work History
Supervisor of Operations
Hyatt Regency Mccormick Place
Miami
06.2023 - Current
- Recruited and trained new employees to meet job requirements.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Miami Dade College
Miami, FL11-2025
Skills
- Capital improvement management
- Verbal and written communication
- Customer service
- Conflict resolution
- Workforce planning
- Team leadership
- Operational planning
Languages
Spanish
Professional
Timeline
Supervisor of Operations
Hyatt Regency Mccormick Place
06.2023 - Current
High School Diploma -
Miami Dade College