ELIZABETH DIAZ
Lancaster,PA
Summary
With nearly a decade of experience in enhancing operational efficiency and driving quality improvements, this dynamic Quality Assurance Supervisor has proven expertise in implementing auditing templates and resolving intricate client challenges to significantly boost performance metrics. Adept in leadership, analytical thinking, and effective time management, continually striving to refine skills through Six Sigma training. Committed to fostering teamwork and collaboration while ensuring high standards of service delivery, eager to contribute to a dynamic team that prioritizes continuous learning and professional growth.
Overview
25
25
years of professional experience
Work History
Quality Assurance Supervisor
Optum
09.2014 - Current
- Company Overview: a commitment to maintaining high-quality standards for healthcare services
- In the role of Quality Assurance Supervisor at Optum, a commitment to maintaining high-quality standards for healthcare services is upheld
- This position involves leading a team to ensure compliance with regulatory requirements while enhancing operational efficiencies
- Regular performance evaluations and feedback sessions are conducted to ensure that team members are aligned with the organization's goals and standards
- Additionally, strategic initiatives are developed to address areas needing improvement and to foster a culture of continuous quality enhancement
- Experience with different hospital platforms, EPIC, AECIS, PACE
- Proficiency level with MS, Verint and Salesforce applications. Familiarity with basic Power BI and EQT reporting.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- A commitment to maintaining high-quality standards for healthcare services
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
Enrollment Counselor
Maximus
03.2011 - 06.2014
- As an Enrollment Counselor at Maximus, responsibilities included guiding clients through the enrollment process for various programs and services like Healthy Kids and a variety of different state Children's Medicaid applications.
- This role necessitated a deep understanding of the services offered and the ability to communicate effectively with clients to address their needs
- Engaging with diverse populations, the position required patience and empathy to facilitate a smooth enrollment experience.
- Continuous training on program updates and client management was essential to maintain high levels of service
- Evaluated applicant qualifications objectively, ensuring fair consideration for all potential enrollees.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Educated clients on insurance policies and procedures.
Tax Professional
HR Block
09.2008 - 04.2011
- In the capacity of Tax Professional at HR Block, expertise in tax preparation and filing was utilized to assist clients in navigating their tax obligations
- Responsibilities included conducting thorough reviews of financial documents and ensuring compliance with current tax laws
- Clear explanations of tax strategies and potential deductions were provided, enabling clients to maximize their returns
- The role required strong analytical skills and attention to detail to manage and resolve any tax-related issues efficiently
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Enhanced client relationships through proactive communication and personalized financial advice.
- Maintained up-to-date knowledge of evolving tax legislation, proactively informing clients about relevant changes impacting their financial situation.
- Assessed client tax situations to determine best filing options.
- Offered clients recommendations to reduce tax liabilities.
Accounting Department
Ziggy Custom Finishes, Inc
01.2000 - 03.2011
- As an accountant, responsibilities included financial statements preparation, employee payroll and HR function
- Prepared monthly, quarterly and annual financial statements in accordance with Generally Accepted Accounting Principles (GAAP)
- Developed and maintained an accurate and up-to-date accounting system that tracked expenses, revenues, and profits
Education
Bachelor - Accounting
American Intercontinental University
09.2011
Skills
- Quality Assurance
- Operational Efficiency
- Analytical Thinking
- Team Leadership
- Client Engagement
- Continuous Improvement
- Tax Compliance
- Notary
- Auditing techniques
- Cross-functional teamwork
- Training and mentoring
- Problem-solving skills
- Critical Analysis
- Documentation and reporting
- Data analysis
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Supervisor
Optum
09.2014 - Current
Enrollment Counselor
Maximus
03.2011 - 06.2014
Tax Professional
HR Block
09.2008 - 04.2011
Accounting Department
Ziggy Custom Finishes, Inc
01.2000 - 03.2011
Bachelor - Accounting
American Intercontinental University
Similar Profiles
Kaitlynn GalloKaitlynn Gallo
Medical Assistant at OptumMedical Assistant at Optum
Elizabeth FerrariElizabeth Ferrari
Insurance Verification Specialist at OptumInsurance Verification Specialist at Optum
Tracey McAllisterTracey McAllister
Sr UX UI Engineer - Product Manager at OptumSr UX UI Engineer - Product Manager at Optum
Rupinder FloraRupinder Flora
Family Medicine Physician at OptumFamily Medicine Physician at Optum
Jared ManleyJared Manley
Machine Operator 1 at Bearon Manufacturing LLCMachine Operator 1 at Bearon Manufacturing LLC