Derek Lewis Drake
SAN ANTONIO
Summary
I am seeking opportunities to diversify my skills in an environment where my education and work experience will be best utilized. I am a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Truck Driver
Ginkus llc
05.2023 - Current
- Commercial driving and Cargo handling
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Obtained signatures needed to complete and process paperwork.
- Managed personal driving time according to Hours of Service regulations.
- Reported all accidents or violations to management immediately upon occurrence.
- Verified load against shipping papers to ensure accuracy of shipment.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Recorded expenses and maintained receipts.
Truck Driver
Peloton express
09.2022 - 05.2023
- Commercial driving and Cargo handling
- Truckload inventory
- Product distribution and documentation.
- Customer service
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Obtained signatures needed to complete and process paperwork.
- Managed personal driving time according to Hours of Service regulations.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Maintained safe driving habits to protect property and general public on roadways.
Truck Driver
McCormack trucking
02.2022 - 09.2022
- Commercial driving and Cargo handling
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Obtained signatures needed to complete and process paperwork.
- Managed personal driving time according to Hours of Service regulations.
- Reported all accidents or violations to management immediately upon occurrence.
- Verified load against shipping papers to ensure accuracy of shipment.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Customer Service Representative
Ibex call center
01.2018 - 01.2020
- Provide customer service and support through various channels, including phone, email and chat.
- Answering customer inquiries, solving is us, processing orders, and ensuring customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Seasonal Truck Driver
UPS
10.2018 - 01.2019
- Locally deliver packages safely and timely, and providing excellent customer service.
- Planning routes, loading and unloading packages.
- Adhere to all traffic safety regulations and company guidelines while driving company vehicle.
- Handle records and report to manager/supervi
- Processed shipment documents neatly and efficiently for each load.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
Truck Driver
DHL
09.2017 - 10.2018
- Responsible for delivering packages to customers following delivery schedules and routes, and adhering to traffic laws and safety regulations.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Obtained signatures needed to complete and process paperwork.
- Managed personal driving time according to Hours of Service regulations.
- Reported all accidents or violations to management immediately upon occurrence.
Truck Driver
Angel Brothers
01.2017 - 09.2017
- Trucking and delivering asphalt, operating heavy equipment and hauling construction materials.
- Equipment operator.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Obtained signatures needed to complete and process paperwork.
- Managed personal driving time according to Hours of Service regulations.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Recorded expenses and maintained receipts.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Maintained safe driving habits to protect property and general public on roadways.
- Worked well with dispatchers to communicate route and schedule changes.
Contractor (over the road)
Stevens Transport
Dallas
03.2013 - 06.2016
- Manage day to day safety DOT inspection, following DOT safety regulations, trip planning, defense driving, and customer service.
Customer Service Representative
Afini call center
Montgomery
11.2011 - 03.2014
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Updated databases with new and modified customer data.
Assistant Manager
the Pines at Grove Hill Apartments
Grove Hill
11.2010 - 11.2011
- Assisted property manager, classify and record numerical data to keep financial records.
- Completed leasing applications, marketing and resident relations for the community.
- Completed bank deposits, worked in an office setting that also required the physical ability to climb ladders and inspect the property.
- Also monitored tenants activities for compliance of lease terms.
Residential Aid
CCARC
Jackson
09.2009 - 09.2011
- Observed and monitored client behavior and response to treatment.
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
- Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
Department Manager
Walmart
Naples
11.2006 - 10.2007
- Completed inventory, stock merchandise, adjust price tags accordingly, supervise staff, increase sales for frozen and diary departments.
Resident Specialist
Lee County Youth Development Center
Opelika
06.2005 - 09.2006
- Counseled and observed children with therapeutic disorders, assisted children with day to day medication, provided a safe and secure environment for children to function.
- Completed documents in a timely fashion for state and county regulation.
Psychiatric Childcare Counselor
Child Care Study and treatment Center
Lakewood
05.2003 - 06.2005
- Participated in daily debriefing sessions weekly, supervisor department meetings, training and development.
- Adhered to all client confidentiality requirements and standards.
Site Director
YMCA
Lakewood
05.2000 - 05.2003
- Supervised the handling of medical and behavioral emergencies, maintained a positive attitude as part of the embodiment of the YMCA and facilitated a productive, safe, friendly and spiritual working environment for site and residents.
Education
Careers worldwide-Commercial driving
Careers Worldwide
Kingsburg, Colorado03-2013
Troy State University of Alabama - Psychology
Troy State University of Alabama
Montgomery, Alabama01.2004
High School Diploma -
Covent Academy High School
Montgomery, Alabama06.1994
Skills
- Microsoft Excel
- Microsoft Word
- Typing Speed 50 wpm
- Customer service
- Data entry
- Safety compliance
- Inventory management
- Financial reporting
- Team leadership
- Effective communication
- Conflict resolution
- Time management
- Problem solving
- Troubleshooting
- Record keeping
- Regulatory compliance
- Training & Development
- Maintenance & repair
- Networking
- MS office
- Task prioritization
Certification
- CDL, Tankers
- CPR AND FIRST AID
- CURRENTLY COMPLETING 40 HRS FOR A REGISTERED BEHAVIOR TECHNICIAN
- CDL LICENSE D620174723880
Timeline
Truck Driver
Ginkus llc
05.2023 - Current
Truck Driver
Peloton express
09.2022 - 05.2023
Truck Driver
McCormack trucking
02.2022 - 09.2022
Seasonal Truck Driver
UPS
10.2018 - 01.2019
Customer Service Representative
Ibex call center
01.2018 - 01.2020
Truck Driver
DHL
09.2017 - 10.2018
Truck Driver
Angel Brothers
01.2017 - 09.2017
Contractor (over the road)
Stevens Transport
03.2013 - 06.2016
Customer Service Representative
Afini call center
11.2011 - 03.2014
Assistant Manager
the Pines at Grove Hill Apartments
11.2010 - 11.2011
Residential Aid
CCARC
09.2009 - 09.2011
Department Manager
Walmart
11.2006 - 10.2007
Resident Specialist
Lee County Youth Development Center
06.2005 - 09.2006
Psychiatric Childcare Counselor
Child Care Study and treatment Center
05.2003 - 06.2005
Site Director
YMCA
05.2000 - 05.2003
Careers worldwide-Commercial driving
Careers Worldwide
Troy State University of Alabama - Psychology
Troy State University of Alabama
High School Diploma -
Covent Academy High School
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