Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Certifications
Timeline
Generic

Elizabeth Diaz

Orlando

Summary

Results-driven Senior Credit Controller with 19 years of experience in optimizing financial processes and enhancing cash flow. Demonstrates a proven track record in managing accounts receivable, reducing outstanding debts, and improving collection rates. Adept at leading teams to achieve organizational goals while boosting productivity through strong management and motivational skills. Technically proficient in QuickBooks, AS400, and SAP (Fiori/S4 Hana), with a commitment to accuracy and efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Credit Controller

Booking.com
Orlando
03.2015 - Current
  • Excel in personal performance and accomplishments.
  • Demonstrate strong personal presentation skills
  • Implemented effective methods to boost collection performance.
  • Proven track record of completing tasks efficiently.
  • Utilized strategic thinking to navigate complex situations.
  • Communicate openly, forcefully and effectively
  • Excels in analyzing and adjusting work procedures for maximum efficiency
  • Encourage an environment for creative excellence
  • Show dynamic leadership qualities
  • Out of the box mind set, to improve customer payment behavior
  • Clearly understand purposes, objectives, practices and procedures of department
  • Display absolute loyalty to superiors and to the organization
  • Communicate confidently with superiors, peers, and subordinates.
  • Conducted monthly reviews of customer accounts, identifying any discrepancies or irregularities that required investigation.
  • Reconciled customer statements against internal records on a regular basis, ensuring accuracy in all accounts receivable data.
  • Reviewed existing processes and procedures for the Credit Control department, recommending changes to enhance efficiency.
  • Contributed ideas during team brainstorming sessions aimed at finding innovative ways of improving Cash Flow performance within the organization.
  • Attended meetings with key stakeholders within the business as part of ongoing efforts to improve Credit Control processes.

Accountant AP/AR

Fresh Point Central Florida Inc.
Orlando
04.2008 - 03.2015

Accounting/Supervisor: 7 Years- AS400 System

  • Executed comprehensive evaluation of business functions, trends, and responsibilities to deliver reliable projections.
  • Developed comprehensive accounting frameworks to align with business needs.
  • Reviewed and reconciled discrepancies in accounts and financial documentation.
  • Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
  • Managed detailed accounts for cash, fixed assets, and transactions.
  • Performed detailed reviews of reports to support budget management.

Human Resource: 1 Year- Interview, Hire onboard employees, Health Insurance Orientation and updates. Payroll/Time Card processing,

Education

Associate of Science - Computer Science

Everest University
Orlando, Fl
08.2008

High School Diploma -

Gateway High School
Kissimmee, FL
05.2006

Skills

-FIORI/SAP Super User

-Event Planner/logistics

Team leadership

  • Problem solving
  • Effective communication
  • Data analysis
  • Financial reporting
  • Credit control
  • Strategic thinking
  • Stakeholder engagement
  • Problem resolution
  • Self-Directed
  • Public speaking
  • Leadership
  • Quality assurance
  • Flexible and adaptable
  • Project planning
  • Networking
  • Process improvement
  • Account reconciliation
  • Cash flow management

Certification

  • Fluent in English & Spanish/Bilingual

Education and Training

other,other

Certifications

Mastering Conflict Management and Resolution at Work

  • 21 Day Crash Course in Emotional Intelligence
  • Managing Change: Learn to thrive through change
  • Stress Management
  • Leadership: How to Influence, Inspire and Impact as a Leader

Timeline

Senior Credit Controller

Booking.com
03.2015 - Current

Accountant AP/AR

Fresh Point Central Florida Inc.
04.2008 - 03.2015

Associate of Science - Computer Science

Everest University

High School Diploma -

Gateway High School
Elizabeth Diaz