Elizabeth Diaz Mendez
Palm Desert,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Manager
Perdomo's Cleaning Service
Merced, CA
10.2019 - 05.2023
- Trained staff to follow team standards and use efficient techniques.
- Provided guidance to employees on proper use of cleaning supplies, chemicals, and equipment.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Maximized performance by monitoring daily activities ans mentoring team members.
Cook and Prep-Bar
Shop and Save
Merced, CA
09.2020 - 10.2022
- Maintain clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Assistant Manager
Fruta Loca
Merced, CA
06.2019 - 10.2022
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Work flexible schedule and extra shifts to meet business needs.
- Resolved customers complaints and maintained clean and tidy checkout area.
- Ran errands to support daily needs of management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Merced High School
Merced, CA06-2019
Skills
- Time Management
- Teamwork
- Fast Learner
- Bilingual
- Responsible
- Fast Worker
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Cook and Prep-Bar
Shop and Save
09.2020 - 10.2022
Manager
Perdomo's Cleaning Service
10.2019 - 05.2023
Assistant Manager
Fruta Loca
06.2019 - 10.2022
High School Diploma -
Merced High School