Elizabeth Dickens
Oklahoma City,OK
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Closing Server
FRIDA Southwest
06.2021 - Current
- Maintained a clean and organized dining area for guest comfort and safety.
- Handled high-pressure situations calmly, ensuring positive experiences for customers and staff alike.
- Assisted in training new hires, sharing best practices for successful closing procedures.
- Balanced multiple responsibilities effectively, prioritizing tasks based on urgency and importance.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager
Hideaway Pizza
01.2019 - 05.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Lead Server/Bartender
Hideaway Pizza
08.2013 - 12.2018
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Bachelor of Arts - English
University of Central Oklahoma
Edmond, OK12.2017
Skills
- Dependability
- Safe Food Handling
- Food and beverage pairings
- Exceptional customer service
- Strong Work Ethic
- Attention to Detail
- Professionalism
- Relationship Building
Certification
- Liquor License
Timeline
Closing Server
FRIDA Southwest
06.2021 - Current
Assistant Manager
Hideaway Pizza
01.2019 - 05.2021
Lead Server/Bartender
Hideaway Pizza
08.2013 - 12.2018
Bachelor of Arts - English
University of Central Oklahoma
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