Elizabeth Didia
Dundee,MI
Summary
Dynamic professional with extensive experience at the State of Michigan - Department of State, excelling in customer service, teamwork, and problem-solving. Recognized for leadership and effective communication, I thrive under pressure while ensuring accuracy, efficiency, and customer satisfaction. A self-starter with strong emotional intelligence and a positive attitude, I consistently deliver exceptional results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Department of State Aide E-8
State of Michigan Department of State
Belleville, Michigan
04.2021 - Current
- Service customers by reviewing requests, eligibility, and application requirements; processing transactions; educating customers on services and alternative methods; and working with a sense of purpose, urgency, and accuracy for citizens.
- Outstanding organizational skills.
- Skilled at handling multiple tasks efficiently.
- Maintained accurate records of customer interactions and transactions for reference.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Facilitated training sessions for new staff on office procedures and software systems.
- Provided support during peak hours to enhance customer service experiences.
- Resolved customer complaints by applying problem-solving techniques effectively.
- Provided clients with emotional support and companionship.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Financial Service Representative
Genisys Credit Union
06.2020 - 04.2021
- Responsible for creating a welcoming environment and impression for customers by utilizing excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees.
- Job functions include account and service origination and maintenance.
- Clerical work.
- Responding to customer inquiries by telephone and in person.
- Maintaining a high level of confidentiality.
- Contacting customers to obtain necessary signatures and documentation on accounts due to an exception or missing information.
- Making sure to comply with all department and company policies, procedures and regulations.
Dispatcher
Macomb County Sheriff Office
01.2020 - 02.2020
- Navigated multi screen system.
- Handled admin calls and directed to the right department.
- Swift problem solving and decision making.
- Ability to remain calm in emergency and nonemergency situation.
- Effectively communicated with co-workers in room.
- Receive and transmit routine and emergency messages via telephone, teletype, CAD system and radio.
- Maintain telephone connection or other communication methods with individuals in emergency situations.
- Assess situations and dispatch appropriate patrol units.
- Obtain and enter information regarding callers name, address and nature of complaint into CAD system.
- Performs computer data entry functions related to logs, records, reports and files.
- Sees and hears with corrective measures necessary to understand calls from cell phones or from callers that are in distress.
Waitress/Assistant Manager
Penne Lane
05.2016 - 01.2020
- Trained new waiters/waitresses on guest service expectations, safety procedures and restaurant protocols.
- Delivered friendly and fast service.
- Money handling and important documents.
- Planned and organized floor plans and set up dining rooms for parties.
- Ability to make swift decisions and solve problems should they arise.
- Typing and attention to detail for special needs and requests.
- Accurately recorded orders and partnered with team members to ensure exceptional customer service.
- Effectively communicated with kitchen staff regarding customer orders, allergies, dietary needs/specifications, among other requests.
- Monitored dining room to ensure optimal guest experience.
- Answered customer inquiries in an informative and helpful fashion.
- Regularly checked on guests to ensure satisfaction.
- Managed closing duties.
- Ability to lift heavy objects.
Waitress
Giuseppe's
05.2013 - 04.2016
- Delivered friendly and fast service.
- Accurately recorded orders and partnered with team members to ensure exceptional customer service.
- Effectively communicated with kitchen staff regarding customer orders, allergies, dietary needs/specifications, among other requests.
- Monitored dining room to ensure optimal guest experience.
- Answered customer inquiries in an informative and helpful fashion.
- Regularly checked on guests to ensure satisfaction.
- Managed closing duties.
Elite Cheer Coach
01.2011 - 06.2014
- Provided accurate and positive feedback during instruction.
- Set up exercise routines.
- Demonstrated energy and enthusiasm.
- Performed correct spotting for stunts.
- Analyzed and assessed stunting skills.
Sales Associate
Victoria's Secret
05.2013 - 09.2013
- Maintained presence on sales floor to address customer needs.
- Money handling.
- Approached and initiated conversation to determine customers' buying preferences.
- Assisted customers with trying on items, finding appropriate sizes, and completing purchases.
- Recommended appropriate items and answered questions regarding clothing fit and style.
- Navigated cash wrap to quickly and effectively complete customers' purchases.
Education
Central State University - Criminal Justice
Central State University
05-2026
University of Detroit Mercy - Criminal Justice
University of Detroit Mercy
Skills
- Works well under pressure
- Customer service expert
- Excellent interpersonal skills
- Upbeat, friendly, and positive
- Responsible and reliable
- Skilled at multitasking and organization
- Leadership skills
- Problem-solving and decision-making
- Self-starter
- Conflict resolution
- Effective communication and teamwork
- Scheduling appointments
- Professional phone etiquette
- Emotional intelligence and awareness
- Experience in event planning for work functions and personal events
Timeline
Department of State Aide E-8
State of Michigan Department of State
04.2021 - Current
Financial Service Representative
Genisys Credit Union
06.2020 - 04.2021
Dispatcher
Macomb County Sheriff Office
01.2020 - 02.2020
Waitress/Assistant Manager
Penne Lane
05.2016 - 01.2020
Waitress
Giuseppe's
05.2013 - 04.2016
Sales Associate
Victoria's Secret
05.2013 - 09.2013
Elite Cheer Coach
01.2011 - 06.2014
Central State University - Criminal Justice
Central State University
University of Detroit Mercy - Criminal Justice
University of Detroit Mercy