Elizabeth Diego Dill
Coeur D Alene,ID
Summary
Versatile and results-driven professional with extensive experience, dept in project coordination and Microsoft Excel. Demonstrated ability to enhance reporting accuracy by 30%, streamline loan processing, and foster impactful customer and vendor relationships. Excels in training team members and creative problem-solving, showcasing a blend of analytical and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Enterprise Reporting Analyst
Community Reinvestment Fund
Minneapolis, MN
05.2022 - 11.2022
- Coordinated, prepared, and distributed internal and external reports on a monthly, quarterly, and annual basis, as well as on-demand reports, ensuring all deadlines were met with precision and accuracy.
- Conducted thorough reviews of reports to verify data accuracy and consistency, making necessary corrections prior to submission.
- Maintained strict adherence to reporting timelines, ensuring reports were submitted promptly and without delay.
- Collaborated with cross-functional teams, including Operations and Data Management, to gather required data and support reporting efforts.
- Provided backup support to various departments as needed, assisting with additional tasks across the organization.
Loan Servicing Generalist
Community Reinvestment Fund
Minneapolis, MN
11.2021 - 05.2022
- Provided loan support to borrowers and investors
- Responsible for processing amortization documentation, annual interest statements as well as borrower history for investor reports
- Ensured loan payments were processed accurately and in a timely manner
- Reconcile and audit lockbox accounts
- Reviewed loan documents in detail to prepare borrower/investor loan payoffs, grant or SBA forgiveness
- Initiated ZenDesk clean-up project to assist the team with effective usage of new customer service platform; this required great attention to detail and project management, organizational skills, and effective communication
Fiscal Analyst I
Robert Half, WSU
Coeur D'Alene, ID
05.2021 - 11.2021
- Performed major bank reconciliation for the University and student bank accounts
- Responsible for correcting journal entries and monitoring wire holding account as well as Till and Petty Cash advances
- Produced various reports to reconcile credit card discounts and prepare Daily Cash Report (DCR)
- Assisted other departments to troubleshoot problems related to new Accounting Software migration project
PPP Loan Processor
Robert Half - CRF USA
Coeur D'Alene, ID
01.2021 - 05.2021
- Assisted borrowers to coordinate their PPP Loan application
- This involved efficiently assessing, reviewing and communicating with different stakeholders involved; externally with applicants and internally with review, closing and funding teams
- Specifically worked with complex loan applications for Tribal Entities, Farmers and Spanish speaking borrowers
- Successfully trained a new team member on Tribal Entity loan process
Capstone Project, TRIO
North Idaho College
Coeur D'Alene, ID
09.2020 - 12.2020
- Built online learning community modules for North Idaho College TRIO students
- Researched learning community requirements per grant policy
- Compiled content and videos for learning community websites
Human Resources Assistant
Mountain West Bank
Coeur D'Alene, ID
01.2018 - 01.2019
- Assisted with recruitment process, sending out offer packets, ensuring onboarding, new hire checklist, and files are complete accurately and in compliance
- Responsible for arranging employee engagement efforts such as group family events, benefit fairs, employee appreciation days
- Prepare turn over, FTE and other reports as needed
- Conduct biweekly payroll audits
- Responsible for all clerical duties within the department, along with being responsible for Banks employee wellness, and legendary service programs
Loan Review Specialist, Real Estate
Mountain West Bank
Coeur D'Alene, ID
01.2017 - 01.2018
- Assist with loan tracking and analysis, including credit, documentation, industry, and geographic data
- Additionally, ensure adverse loans are accurately completed in accordance with compliance regulations
- This role includes forming working relationships with loan originators, underwriting, and the closing department
Client Experience Associate
Full Creative
Coeur D'Alene, ID
01.2015 - 01.2016
- Answered phone calls in a fast paced environment, providing excellent customer service to a diversity of customers
- In many cases this entailed having different roles such as receptionist; first point of contact, answering service, after-hours receptionist, lead generator, tech support or appointment scheduler
Account Manager
Powerhandling
Post Falls, ID
01.2014 - 01.2015
- Responsibilities included building relationships with designated strategic accounts, proactively assessing customer needs on an ongoing basis, and providing quotes and account support
Mission Crewmember
Youth With a Mission Ships
Kona, HI
01.2013 - 12.2013
- Served on a 12 person crew while receiving intensive cultural training and a subsequent mission to provide citizens in the emerging world with tangible services
- Specific projects included: Coordinating completion of a water catchment and sanitation project, Organizing and instructing healthcare and clean water lesson plans, Assisting with English instruction to school age children, Assisting in planning and implementing recreation services to at risk youth
Lease Administrator, Power/Telco Coordinator
MetroPCS/T-Mobile
01.2006 - 12.2013
- Worked in various roles as a contractor and company employee to support cell tower construction and maintenance in the Greater Los Angeles area
- Specific responsibilities and accomplishments included: Worked closely with landlords and third party vendors to ensure timely services delivered according to contracts, including payments, renewals, repairs, and notices
- Prepared and managed lease agreements, amendments, assignments, and repair and maintenance operations
- Developed and implemented a tracking system to capture critical lease dates, licensing concerns, and incidents for all sites in the jurisdiction
- Provided support for Fixed Network Engineers, and managed Telecom and Power service contracts and fees for all projects
- Liaison for management team in project meetings with key stakeholders
Real Estate Assistant
National Recreational Properties
01.2005 - 01.2006
- Performed various functions including facilitating buy/sell transactions of distressed properties, consolidating pertinent information for client requests, preparing contracts and addendums, and generating sales contacts
Education
Dual Bachelor of Science - Organizational Sciences & Psychology
University of Idaho
Coeur d'Alene, Idaho12.2020
Associates of Science - Psychology
North Idaho College
Coeur d'Alene, Idaho05.2017
Skills
- Project coordination and management
- Customer and vendor relationship creation and management
- Training others
- Clerical abilities
- Microsoft Office Suite
- Oracle accounting software
- Siterra project management software
- Microsoft Excel
- Creative problem solving
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Enterprise Reporting Analyst
Community Reinvestment Fund
05.2022 - 11.2022
Loan Servicing Generalist
Community Reinvestment Fund
11.2021 - 05.2022
Fiscal Analyst I
Robert Half, WSU
05.2021 - 11.2021
PPP Loan Processor
Robert Half - CRF USA
01.2021 - 05.2021
Capstone Project, TRIO
North Idaho College
09.2020 - 12.2020
Human Resources Assistant
Mountain West Bank
01.2018 - 01.2019
Loan Review Specialist, Real Estate
Mountain West Bank
01.2017 - 01.2018
Client Experience Associate
Full Creative
01.2015 - 01.2016
Account Manager
Powerhandling
01.2014 - 01.2015
Mission Crewmember
Youth With a Mission Ships
01.2013 - 12.2013
Lease Administrator, Power/Telco Coordinator
MetroPCS/T-Mobile
01.2006 - 12.2013
Real Estate Assistant
National Recreational Properties
01.2005 - 01.2006
Dual Bachelor of Science - Organizational Sciences & Psychology
University of Idaho
Associates of Science - Psychology
North Idaho College
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