Summary
Overview
Work History
Education
Skills
Athletics
Hobbies and Interests
Part Time Jobs
Timeline
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ELIZABETH DIGNAM

ELIZABETH DIGNAM

Las Vegas

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. As well as an in depth understanding of any costumers needs and adapting to insure repeat, well paying costumers.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Brad’s Toys and Collectables
03.2023 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Kept a current interest in current items costumers may be looking for to better assist their shopping experience
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Salon Receptionist

JC Penney
12.2022 - 02.2023
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Handled payments and processed credit card transactions.
  • Confirmed appointments, communicated with clients, and updated client records.

Drive-Thru Cashier

Sonic Drive-In
06.2021 - 08.2021
  • in the drive-thru position because of my excellent customer service ability which produced return customers.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed company policies and procedures regarding cash handling.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.

Actor

Community Theater
01.2021 - 03.2021
  • a paid actor in the production of CITIZEN ROMANOVS.
  • Studied scripts to successfully portray characters in dramas and comedies.
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Offered suggestions to directors regarding roles, scenes and lines to improve output.
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Developed characters through improvisation and script analysis.
  • Collaborated with directors and other cast members to refine performances.
  • Used body language, facial expressions and vocal techniques to convey messages.
  • Provided input to directors on character development.
  • Memorized lines quickly and delivered convincingly in different acting settings.

Education

Freshman - Theater

College of Southern Nevada
Las Vegas, NV

Skills

  • Sales monitoring
  • Google drive
  • Sales growth
  • Customer service
  • Task delegation
  • Orientation and training
  • Money handling
  • Retail operations management
  • Time management
  • Product and service sales
  • Staff management
  • Team leadership

Athletics

Excelled in Cross-Country during high school., Learned the importance of teamwork through track.

Hobbies and Interests

  • Music
  • Crochet
  • Fostering Kittens
  • sketching and drawing, which helps improve my creativity and attention to detail.
  • Acting and Theater

Part Time Jobs

  • Babysitter, 2019 - 2022
  • Pet Sitter, 2020 - 2022
  • Art Commissions, 2020, on-going
  • Community Theater, 2021

Timeline

Assistant Manager

Brad’s Toys and Collectables
03.2023 - Current

Salon Receptionist

JC Penney
12.2022 - 02.2023

Drive-Thru Cashier

Sonic Drive-In
06.2021 - 08.2021

Actor

Community Theater
01.2021 - 03.2021

Freshman - Theater

College of Southern Nevada

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ELIZABETH DIGNAM