Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth Dillow

Tucumcari,NM

Summary

Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.

Overview

4
4
years of professional experience

Work History

Housekeeping Room Attendant

Love's Marriot Fairfield Hotel
Tucumcari, NM
12.2023 - 03.2024
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replenished room amenities according to established guidelines.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Communicated effectively with team members about daily assignments and task progress.
  • Participated in regular training sessions related to hospitality industry trends and best practices.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Front Desk Receptionist and Housekeeper

Quality Inn
Tucumcari, NM
11.2021 - 12.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replenished room amenities according to established guidelines.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.

Front Desk Receptionist and Housekeeper

Motel 6
San Angelo, Texas
11.2019 - 11.2021
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Followed safety procedures when handling hazardous materials.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Ensured that all health standards were met during cleaning operations.

Education

High School Diploma -

Gibbs High School
St. Petersburg, FL
01-2012

Skills

  • Database Entry
  • Administrative Support
  • Administrative Skills
  • Cash Reconciliation
  • Attention To Detail
  • Written And Oral Communications
  • Job Planning
  • Cleaning And Sanitation
  • Hotel Policies Compliance
  • Mopping And Sweeping
  • Vacuuming And Sweeping
  • Inventory And Supply
  • Guest Accommodations
  • Guest Room Cleanliness
  • Housekeeping

References

References available upon request.

Timeline

Housekeeping Room Attendant

Love's Marriot Fairfield Hotel
12.2023 - 03.2024

Front Desk Receptionist and Housekeeper

Quality Inn
11.2021 - 12.2023

Front Desk Receptionist and Housekeeper

Motel 6
11.2019 - 11.2021

High School Diploma -

Gibbs High School

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Elizabeth Dillow