Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth DiMascio

Rocky Hill

Summary

Dynamic and dependable, with a proven track record at Dairy Queen for enhancing team efficiency and customer satisfaction. Excelled in complex problem-solving and effective communication, leading to a significant improvement in workflow and customer service. Skilled in cash handling and fostering teamwork, I consistently exceed employer expectations by prioritizing accuracy and cooperative efforts.

Overview

4
4
years of professional experience

Work History

Shift Leader

Dairy Queen
03.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Counter Person

Sweets By Jenna
01.2022 - 11.2023
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed customer orders and accurately entered into order system.
  • Processed both cash and card purchases and returns.
  • Relayed information about menu selections and featured products.
  • Demonstrated knowledge and applied proper food handling standards.
  • Reconciled cash drawer and corrected any errors.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Pet Care Specialist

Pet Smart
11.2023 - 08.2024
  • Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
  • Handled animals safely and remained calm in different situations.
  • Administered medications as prescribed to ensure the wellbeing of pets under care.
  • Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
  • Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.

Babysitter

Brittany Robitaille
04.2023 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.

Education

Bachelor of Science - Elementary Education

Central Connecticut State University
New Britain, CT

Skills

  • Social Perceptiveness
  • Product Knowledge
  • Complex Problem-Solving
  • Cash Handling
  • Accuracy and Efficiency
  • Effective Communication
  • Dependable and Cooperative
  • Teamwork and Collaboration
  • Patience and empathy
  • Flexible scheduling

Timeline

Pet Care Specialist

Pet Smart
11.2023 - 08.2024

Babysitter

Brittany Robitaille
04.2023 - Current

Counter Person

Sweets By Jenna
01.2022 - 11.2023

Shift Leader

Dairy Queen
03.2021 - Current

Bachelor of Science - Elementary Education

Central Connecticut State University

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Elizabeth DiMascio