ELIZABETH DISLA CASTILLO

Work History

Bureau of Ocean Energy Management

Temecula , CA

07.2024 - Current

Monitored BOEM- Office of Diversity, Inclusion, & Civil Rights (ODICR) policy developments, ensuring consistency and timely updates to leadership.
Represented senior staff at briefings and stakeholder meetings to foster collaboration.
Conducted research and developed policy recommendations to enhance BOEM-ODICR initiatives.
Assisted in drafting policy documents and communications supporting civil rights and inclusion.
Compiled information to strengthen the Department's diversity and inclusion efforts.
Facilitated coordination within BOEM and with external partners on diversity initiatives
Provided sensitive administrative support to the BOEM-ODICR Director and senior staff.

Alita Ameneyro-State Farm Agent

05.2023 - 10.2023

Responded to telephone inquiries and complaints following standard operating procedures.
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Investigated and researched issues to determine root causes and appropriate resolution methods.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Compiled and entered data into various databases to ensure accuracy and completeness.
Served as primary point of contact for facilitating operational and administrative inquiries.
Created spreadsheets using Microsoft Excel to track daily operations tasks.
Utilized Salesforce proficiently for managing customer-related tasks on a regular basis.
Maintained working knowledge of products, accounts, representatives, tools and systems.

Ka' Ala Systems Technology

08.2021 - 04.2022

Accurately enter confidential and business-critical information into database and Microsoft Excel spreadsheets.
Prepare and proofread time-sensitive documents and correspondence for management personnel.
Served as initial contact for clients, responding to inquiries and directing each according to individual needs.
Operate multi-line phone system, serving as the point of contact for 30 daily phone call. Proactively respond to email inquiries within 24 hours of receipt.
Create, update, and coordinate appointments to ensure accurate data is recorded in the customer management system.
Maintained files and filing, keeping sensitive information confidential.
Maintained database of client contact information with accuracy and attention to detail.
Greeted and screened visitors to direct to correct employee or office.

Marine Corps

01.2019 - 08.2021

Plan and manage large-scale operations projects for the unit.
Prepares detailed plans supporting execution of policies and procedures.
Plan and execute the receipt and distribution of logistical assets for civilian and military clients.
Determine scheduling needs to carry out the short and long-term logistic operational goals.
Establish the composition of resources required to support plans from the fiscally constrained force to the resourced force level.
Build and maintain supplier relationships to reduce costs and eliminate inefficiencies.
Created spreadsheets using Microsoft Excel to track daily operations tasks.
Supervised operations staff of 4 and kept over 200 employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Maintained personnel records and updated internal databases to support document management.
Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.

Marine Corps

01.2017 - 08.2021

Strategic level planning and project management of aviation logistic operations.
Coordinate and submit logistic requirements with foreign countries and embassies worldwide.
Operational Risk Management skills to mitigate risk factors to protect and preserve resources.
Established track record of meeting or exceeding department performance goals.
Supplier development that promotes mutually beneficial relationships to support operations training events.
Build and maintain supplier relationships with the objective of reducing costs and eliminating inefficiencies
Strong leadership with the ability to mentor motivate and support team members through the project.
Assessed additional needs based on training progress and collaborated with management to meet requirements.
Documented participation and evaluated learning for each participant.
Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Coordinated administrative functions necessary to deliver and document training programs.