Elizabeth Dixon
Centerville,OH
Summary
Experienced professional with a background in management, business development, and team leadership. Successfully led strategic initiatives, managed client relationships, and mentored teams, resulting in increased revenue and customer acquisition. Hardworking, task-oriented and dedicated to continuous improvement utilizing industry and professional experiences to effectively problem solve and drive results. Currently seeking a long-term opportunity with a company that can benefit from a dedicated, experienced manager with exceptional leadership and problem-solving skills. Prepared to perform well under pressure while maintaining excellent communication skills and time management. Eager to leverage these skills to bring value to the team.
Overview
21
21
years of professional experience
Work History
Business Development Manager / Outside Sales Representative
Techmetals Inc.
01.2024 - Current
- Responsible for managing and developing over 330 client accounts
- Generated and maintained over $6 million of annual sales revenue
- On track to grow new business revenue by $450,000 by end of year
- Demonstrated strong communication and negotiation skills, leading to successfully securing jobs and long-term partnerships
- Provided detailed product information and demonstrations to potential and current clients
- Identified market trends and pursued new business opportunities to increase revenue
- Effectively managed and nurtured client relationships, contributing to increased sales and customer retention through face-to-face interactions such as on-site visits, trade shows, and networking events
- Utilized CRM and ERM tools to track sales activities and customer interaction, ensuring accurate reporting and forecasting for strategic planning and improved team performance.
Inside Sales Manager
Techmetals Inc
01.2023 - 12.2023
- Led and managed the Inside Sales team, driving revenue growth and consistently exceeding KPI goals
- Conducted regular performance reviews, providing constructive feedback to promote continuous improvement among team members
- Cultivated strong client relationships, significantly enhancing customer satisfaction and retention rates
- Collaborated with the sales and operations team to find solutions and develop new product offerings to fit customer needs
- Ran multiple initiatives with the sales team to develop and implement successful sales strategies and communication across internal divisions
- Developed training classes and tools to assist my team in development and retention of our product offerings and technical information
- Maintained a comprehensive understanding of product offerings and technical information to address customer inquiries and problem solutions.
Inside Sales Representative Level 1 and Level 2
Techmetals Inc
05.2019 - 12.2022
- Directly impacted the growth of jobs quoted by 28% over 3 years
- Consistently met and exceeded all KPI’s for quotation entry, line-item entry, answering inbound sales calls, emails, and website chats
- Thrived in a fast-paced, critical attention to detail environment while maintaining positive and offering exceptional service and solutions to external and internal customers
- Converted incoming leads to long-term revenue-generating clients
- Utilized ERM systems for data entry to provide customers with detailed quotations and pricing
- Worked to obtain feedback to stay competitive with competitors and convert quotations to revenue-generated jobs
- Trained and mentored new sales representatives, fostering a high-performing and motivated team environment
- Developed a comprehensive understanding of product offerings to address incoming lead inquiries and problems with tailored solutions.
Associate
ALDI
02.2019 - 05.2019
- Responsible for ensuring customer satisfaction
- Efficiently managed time and multitasked to stock shelves, reset displays, ring out customers, and clean the store.
Loss Prevention Safety Manager
Lowe’s Home Improvement
06.2010 - 02.2019
- Implemented strategies to minimize theft and enhance safety protocols for a $40,000,000 sales volume store
- Developed and enforced comprehensive safety policies, resulting in a reduction in workplace incidents for over 120 employees
- Conducted regular audits and inspections to ensure compliance with safety regulations and company standards
- Collaborated with management to design and execute loss prevention initiatives, leading to a ROI of over $100,000 annually
- Coordinated with local law enforcement and emergency services to ensure a rapid response to incidents
- Maintained detailed records and reports on safety and loss prevention activities, supporting continuous improvement efforts
- Captained multi-store operational boot camp recovery teams to recover on average $9,000 of ROI per boot camp.
Sales Associate
Dillard’s Inc.
06.2008 - 11.2009
- Provided exceptional customer service enhancing customer satisfaction and loyalty
- Assisted customers in product selection, resulting in increased sales and repeat business
- Maintained an organized and visually appealing sales floor, contributing to a positive shopping experience
- Utilized effective communication skills to address customer inquiries and resolve issues promptly
- Participated in inventory management, ensuring accurate stock levels and product availability.
Receptionist/Clerk
Jim White Toyota
02.2004 - 06.2008
- Efficiently managed front desk operations, ensuring a welcoming and professional environment for clients and visitors
- Handled incoming calls, organized and maintained office records and files, and handled cash flow.
Education
Dual Bachelors in Marketing and Sales - undefined
University of Toledo
Toledo, OH05.2010
Skills
- Client relationship management
- Team mentoring
- CRM tools
- Customer Service
- Microsoft Office Word, Excel, PowerPoint
- Business development and planning
- Detailed Oriented
- Problem solver
- Results Driver
Awards
- CEF – Certified Electroplater Finisher Level 2 – NASF-AESF Foundation - 2023
- Excellence in Teamwork award - 2022 peer voted
- Loss Prevention Specialist of the Year 2011
Timeline
Business Development Manager / Outside Sales Representative
Techmetals Inc.
01.2024 - Current
Inside Sales Manager
Techmetals Inc
01.2023 - 12.2023
Inside Sales Representative Level 1 and Level 2
Techmetals Inc
05.2019 - 12.2022
Associate
ALDI
02.2019 - 05.2019
Loss Prevention Safety Manager
Lowe’s Home Improvement
06.2010 - 02.2019
Sales Associate
Dillard’s Inc.
06.2008 - 11.2009
Receptionist/Clerk
Jim White Toyota
02.2004 - 06.2008
Dual Bachelors in Marketing and Sales - undefined
University of Toledo
Similar Profiles
Derek HendrixsonDerek Hendrixson
NCAA D1 PITCHING COACH/RECRUITING COORDINATOR at Western Illinois University BaseballNCAA D1 PITCHING COACH/RECRUITING COORDINATOR at Western Illinois University Baseball
Trinity LewisTrinity Lewis
Student Teacher at Lebanon High SchoolStudent Teacher at Lebanon High School
Keaton TannerKeaton Tanner
Delivery Driver at LaRosa's PizzeriaDelivery Driver at LaRosa's Pizzeria
Brooke N. DollBrooke N. Doll
Adjunct English Instructor at Wright State UniversityAdjunct English Instructor at Wright State University
Steven BashawSteven Bashaw
Inside Sales Representative/Manager of Business Development and Sales at MandiantInside Sales Representative/Manager of Business Development and Sales at Mandiant