Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Dobson

Pine Bluff,AR

Summary

Proven Medical Billing Specialist with a track record of enhancing payment efficiency and resolving insurance claims at Family Eyecare. Expert in HIPAA compliance and insurance verification, I excel in fostering patient satisfaction and reducing outstanding balances. Skilled in communicating with healthcare providers, I ensure accurate and timely claim submissions, significantly improving financial outcomes.

Overview

19
19
years of professional experience

Work History

Medical Billing Specialist

Family Eyecare
02.2023 - 10.2023
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Located errors and promptly refiled rejected claims.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Identified and resolved patient billing and payment issues.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.

Branch Manager

Relyance Bank
03.2007 - 02.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Teller/CSR

Bank of Star City
11.2004 - 03.2007
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

Non - Pharmacy Technician

Thompson Education

High School Diploma - Business

Watson Chapel High School
Pine Bluff, AR
05.1986

Skills

  • HIPAA Compliance
  • Payment posting
  • Claim submission
  • Insurance Verification

Timeline

Medical Billing Specialist

Family Eyecare
02.2023 - 10.2023

Branch Manager

Relyance Bank
03.2007 - 02.2023

Teller/CSR

Bank of Star City
11.2004 - 03.2007

Non - Pharmacy Technician

Thompson Education

High School Diploma - Business

Watson Chapel High School

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Elizabeth Dobson