Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Doherty

Salem

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician

Masspack LTC
03.2014 - Current
  • Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
  • Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
  • Resolved third-party billing, computer system and customer service issues.
  • Developed and implemented improvements to pharmacy organization system.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
  • Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Accounts Receivable Executive

Masspack LTC
01.2014 - Current
  • Ensured timely payments from clients through effective communication and proactive followups.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Prepared bills receivable, invoices, and bank deposits.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
  • Improved department efficiency, restructuring workflows to better manage client accounts and follow-up processes.
  • Spearheaded process improvements that resulted in increased accuracy of billing information and reduced discrepancies.
  • Fostered strong relationships with clients to ensure timely payments by providing exceptional service and communication.
  • Led team of accounts receivable specialists, ensuring high levels of motivation and performance through effective leadership.

Education

GED -

Woburn High School
Woburn, MA

Skills

  • Time management
  • Attention to detail
  • Workflow optimization
  • Problem-solving abilities
  • Multitasking Abilities
  • Customer relationship development
  • Task prioritization
  • Prioritizing and planning
  • Team management
  • Self motivation

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Lead Certified Pharmacy Technician

Masspack LTC
03.2014 - Current

Accounts Receivable Executive

Masspack LTC
01.2014 - Current

GED -

Woburn High School

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Elizabeth Doherty