Summary
Overview
Work History
Skills
Timeline
CustomerServiceRepresentative

Elizabeth Doll

Bruceville,IN

Summary

Dynamic, results-oriented professional with extensive expertise in customer service and team leadership at Taco Bell. Demonstrated success in conflict resolution and relationship management, significantly enhancing customer satisfaction scores through effective complaint resolution. Skilled in utilizing data entry capabilities to optimize operations and propel business enhancements.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Cantwells Short Stop
09.2024 - 04.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Manager

Fazoli's Restaurant
09.2023 - 09.2024
  • Implemented comprehensive rewards program to boost employee morale and reduce turnover.
  • Streamlined workflows by identifying bottlenecks and implementing effective solutions.
  • Enhanced safety procedures, ensuring safe working conditions for all employees.
  • Achieved departmental goals through strategic planning and execution of performance metrics.
  • Fostered partnerships with industry leaders to create new business opportunities.
  • Conducted market research to align product offerings with customer needs, increasing satisfaction.
  • Oversaw inventory management, optimizing levels while reducing waste.
  • Led transition to remote work during global health crisis, ensuring employee safety.

Key Holder

Sally's Beauty Supply
08.2021 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Manager

Stake N Shake
04.2021 - 07.2021
  • Streamlined dispute resolution processes to significantly improve customer satisfaction ratings.
  • Motivated employees through effective management techniques, fostering a productive work atmosphere.
  • Successfully met multiple task deadlines while maintaining a safe and organized environment.
  • Resolved employee conflicts by facilitating open discussions and finding compromises.
  • Monitored daily activities to maximize performance, offering mentorship for team development.
  • Implemented cross-training strategies, enhancing workforce adaptability and effectiveness.
  • Maintained budgetary control to ensure profitability while managing operational costs effectively.
  • Nurtured partnerships with customers and suppliers, driving account development initiatives.

Manager

Taco Bell
08.2020 - 04.2021
  • Accomplished multiple tasks within established timeframes while maintaining high standards.
  • Managed and motivated employees to enhance productivity and engagement.
  • Maintained organized, professional, and safe environment for employees and patrons.
  • Resolved disputes promptly, enhancing customer satisfaction through effective communication.
  • Mediated staff conflicts by actively listening and finding agreeable solutions.
  • Maximized team performance by monitoring activities and providing mentorship.
  • Cross-trained employees to improve team agility and operational effectiveness.
  • Controlled costs effectively to operate within budget while increasing profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.

Manager

Rainbow Shops
07.2018 - 09.2018
  • Motivated employees to enhance productivity and engagement in tasks.
  • Accomplished multiple objectives within established timeframes.
  • Maintained organized, professional, and safe environments for staff and patrons.
  • Resolved staff conflicts through active listening and collaborative problem-solving.
  • Boosted customer satisfaction by promptly addressing disputes and ensuring high-quality service delivery.
  • Cross-trained employees to enhance team agility and overall performance.
  • Controlled costs to maintain budget compliance while increasing profits.
  • Developed strong relationships with customers and suppliers through effective account management.

Manager

Rue 21
03.2017 - 07.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Skills

  • Customer service and support
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship management
  • Call center operations
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing

Timeline

Customer Service Representative

Cantwells Short Stop
09.2024 - 04.2025

Manager

Fazoli's Restaurant
09.2023 - 09.2024

Key Holder

Sally's Beauty Supply
08.2021 - 07.2023

Manager

Stake N Shake
04.2021 - 07.2021

Manager

Taco Bell
08.2020 - 04.2021

Manager

Rainbow Shops
07.2018 - 09.2018

Manager

Rue 21
03.2017 - 07.2018

Similar Profiles

CREATE PROFILE
Elizabeth Doll