Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic
ELIZABETH DOMINGUEZ

ELIZABETH DOMINGUEZ

ALBUQUERQUE,NM

Summary

Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed over 6 years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Warehouse Supervisor

Swire Coca Cola
10.2019 - Current
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Oversaw daily operations and shipping and handling processes.
  • Operated warehouse material handling equipment correctly to move loads.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

Retail Account Representative Lead

Swire Coca Cola
04.2018 - 10.2019
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Used consultative sales approach to understand and meet customer needs.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Educated new sales staff on store policies and customer support operations.
  • Hired new employees and suggested existing ones for promotions.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Scheduled, updated and maintained product preparations and customer promotions.

Account Manager

Swire Coca Cola
06.2017 - 04.2018
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Order Builder (Checker)

Swire Coca Cola
07.2014 - 06.2017
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Checked inventory and selected products from specific locations based upon availability.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Picked and packed order items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Bilingual Paraprofessional

Albuquerque Public Schools
01.2007 - 05.2014
  • Worked expertly and productively with students and parents from diverse ethnic groups.
  • Supported teacher in classroom discipline and maintained standards of pupil behavior.
  • Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
  • Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency.
  • Served as translator and interpreter for written and verbal communication to students, parents and staff members.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Took part in professional development workshops to boost skills.

Parks & Recreational Site Supervisor

City of Albuquerque - Family & Community Services
01.2001 - 01.2007
  • Supervise site Recreation Leaders and/or volunteers
  • Ensure activities and site are safe for participants and staff
  • Determine appropriate staff ratios & communicate with Recreation Coordinator
  • Provide, organization, & instructing individuals & groups in specified programs
  • Prepare instructional objectives and lesson plans daily
  • Supervise and implement safe practices as it relates to participants, programs, & facilities
  • Positively and successfully perform within work team dynamics
  • Issue, receive, maintain, and inventory recreation equipment and supplies
  • Aintain attendance, & activity records for required reports
  • Nhance the program or activities via participant solicitation or feedback
  • Collaborate with Recreation Coordinator regarding program enhancement & any concerns regarding operations

Education

Business Administration

University of New Mexico
Albuquerque, NM
05.2024

High School Diploma -

West Mesa High School
Albuquerque, NM
05.2004

Skills

  • Business Planning and Control System (BPCS)
  • Productivity Benchmarks
  • Compliance Requirements
  • Freight Inspection
  • Pick Planning
  • Product Placement
  • Microsoft Access
  • ERP and SAP
  • Quality Improvement Leadership
  • Loading and Unloading
  • Staff Training
  • Warehouse Organization
  • Employee Motivation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 32 staff members.
  • Achieved minimal working hours through effectively helping with order picking and/or replenishment.
  • Documented and resolved corrective actions which led to higher productivity.

Certification

  • Forklift Certification
  • Pallet Jack Certificatiom
  • Inventory Training

Languages

Spanish
Native or Bilingual

References

Joni Ortega

Account Manager at Swire Coca Cola

7901 Los Volcanes Rd. SW

Albuquerque, NM

jortega@swirecc.com

(505) 515-6662

  

Reyes Villanueva

Area Sales Manager at Swire Coca Cola (Albuquerque)

7901 Los Volcanes NW

Albuquerque, NM 87121

rvillanueva@swirecc.com

(505) 639-3128


Shayna Tyquiengco

5002 Sunrise St.

Killeen, TX 76542

shaynatyquiengco@yahoo.com

(254) 392-3665


Timeline

Warehouse Supervisor

Swire Coca Cola
10.2019 - Current

Retail Account Representative Lead

Swire Coca Cola
04.2018 - 10.2019

Account Manager

Swire Coca Cola
06.2017 - 04.2018

Order Builder (Checker)

Swire Coca Cola
07.2014 - 06.2017

Bilingual Paraprofessional

Albuquerque Public Schools
01.2007 - 05.2014

Parks & Recreational Site Supervisor

City of Albuquerque - Family & Community Services
01.2001 - 01.2007

Business Administration

University of New Mexico

High School Diploma -

West Mesa High School

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ELIZABETH DOMINGUEZ