Summary
Overview
Work History
Education
Skills
Quote
Timeline
Generic

Elizabeth Donker

Long Beach,CA

Summary

Hardworking team player with extensive sales, customer service and administrative experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

7
7
years of professional experience

Work History

Senior Marketing Manager

BrandRep
Irvine, CA
  • Performed keyword research to optimize content for SEO.
  • Conducted interviews with subject matter experts to generate topics.
  • Utilized feedback from clients and colleagues to improve content quality.
  • Monitored competitor content to identify areas for improvement in client campaigns.
  • Researched and analyzed industry trends to inform search marketing strategies.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Logged call information and solutions provided into internal database.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.

CSR, Sales

Pacific Office Automation
06.2019 - 04.2023


  • Managed all aspects of Supply Department operations and duties including order intake and processing, all internal and external correspondences regarding supply orders or inquiries via phone and email, sourcing products from approved vendors, processing payment, managing drop ship inventory counts and deliveries, etc.
  • Singular POC for supply department for SoCal Branch and comprising offices; both internally with coworkers company wide, and externally with entire customer base located within branch jurisdiction.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records to ensure accurate account information.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Generated new sales leads and managed existing accounts to achieve and exceed monthly sales goals.
  • Applied insights of global economics and marketing to implement pricing strategies and channels.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Marketing Team Lead

Wyndham Destinations - WorldMark By Wyndham
04.2016 - 03.2019
  • Boosted brand awareness and generated leads utilizing internal and external marketing campaigns and programs.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Screened potential customers to determine interest and requirements for sales presentations.
  • Organized, maintained and updated information in computer databases.
  • Provided owners and guests with information about upcoming promotions and recent program updates to acquire interest in scheduling appointment.
  • Utilized CRM system to track and manage leads, keeping appointments organized.

Education

Bachelor Of Arts - Communications

California State University - Stanislaus
Turlock, CA

Skills

  • Rapport-Building
  • Customer Relations and Communications
  • B2B Sales and Services
  • Strategic Recommendations
  • Business Growth and Retention
  • Prospecting
  • Overcoming Objections
  • Contract Negotiation
  • Revenue and Gross Profit Quotas
  • Financial Transactions
  • Collections
  • Data Entry
  • Order Processing
  • Special Requests
  • Team Goals
  • Microsoft Office
  • Employee Training
  • CRM Software
  • Speaking Clearly
  • Shipping Coordination
  • Revenue Growth
  • Inbound Customer Calls
  • Revenue Quotas
  • Account Development
  • Positive Rapport-Building
  • New Business Generation
  • Client Rapport-Building
  • Converting Leads
  • Client Correspondence

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

CSR, Sales

Pacific Office Automation
06.2019 - 04.2023

Marketing Team Lead

Wyndham Destinations - WorldMark By Wyndham
04.2016 - 03.2019

Bachelor Of Arts - Communications

California State University - Stanislaus

Senior Marketing Manager

BrandRep

Similar Profiles

CREATE PROFILE
Elizabeth Donker