Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Dos Santos Queiroz

Scranton

Summary

Proven track record in enhancing customer satisfaction and team efficiency, notably at Spanish Pavillion. Expert in customer service and strong multitasking, consistently improving service delivery and patient care outcomes. Achieved significant results in high-pressure environments through effective collaboration and attention to detail.

Overview

9
9
years of professional experience

Work History

Buffet Waitress

Spanish Pavillion
01.2019 - 09.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Cleaning Crew Member

Fraga's Cleaning Company
11.2015 - 12.2018
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.

Licensed Practical Nurse

Sepaco Hospital
02.2013 - 09.2015
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.

Education

Associate of Science - HSSP-Nursing Intent

Lackawanna College
Scranton, PA
09.2027

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Buffet Waitress

Spanish Pavillion
01.2019 - 09.2021

Cleaning Crew Member

Fraga's Cleaning Company
11.2015 - 12.2018

Licensed Practical Nurse

Sepaco Hospital
02.2013 - 09.2015

Associate of Science - HSSP-Nursing Intent

Lackawanna College

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Elizabeth Dos Santos Queiroz