Elizabeth Douangmani

Maintained sales floor cleanliness and stocking product as necessary.

Cashier/ cash handling/ customer service.

Overseeing inventory shipments.

• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Promoted a positive work environment through open communication and effective conflict resolution strategies.
• Closed down computer programs and ensured employees were paid accurately at the end of the work shift.
• Completed cash and credit card transactions accurately using POS software.
• Managed staff hiring, training and supervision.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.

• Utilized problem-solving skills to address customer complaints.
• Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
• Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
• Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
• Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
• Crosstrained in multiple departments to provide seamless assistance regardless of the specific issue at hand.
• Reduced call wait times for better customer experience by efficiently handling inquiries and escalating issues when necessary.
• Served as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
• Using computer software efficiently to ensure customers needs were met.
• Diagnosed and troubleshot hardware, software and network issues.
• Experience with basic computer software.

• Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
• Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
• Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
• Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.
• Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
• Supported store management in various tasks such as scheduling, inventory tracking, and employee evaluations to ensure smooth operation.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Responsible for closing the store at the end of the night; closing down computer software, cash register and nightly deposits.