Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Douangmani

Tulsa

Summary

Dynamic professional with extensive experience in customer service and employee training at Metro Diner. Proven ability to enhance customer satisfaction through effective problem-solving and multitasking. Skilled in payroll processing and data entry, ensuring accuracy and reliability in all tasks. Committed to fostering a positive work environment and driving team success.

Overview

9
9
years of professional experience

Work History

Part-time Clerk

Quiktrip
10.2023 - Current

Maintained sales floor cleanliness and stocking product as necessary.

Cashier/ cash handling/ customer service.

Overseeing inventory shipments.

Shift Lead Supervisor/Restaurant Server

Metro Diner
04.2019 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Closed down computer programs and ensured employees were paid accurately at the end of the work shift.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed staff hiring, training and supervision.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Tier 2 Customer Service Representative

Alorica
05.2018 - 12.2018
  • Utilized problem-solving skills to address customer complaints.
  • Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
  • Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
  • Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
  • Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
  • Crosstrained in multiple departments to provide seamless assistance regardless of the specific issue at hand.
  • Reduced call wait times for better customer experience by efficiently handling inquiries and escalating issues when necessary.
  • Served as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
  • Using computer software efficiently to ensure customers needs were met.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Experience with basic computer software.

Senior Sandwich Artist

SUBWAY®Restaurants
03.2016 - 06.2016
  • Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
  • Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
  • Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
  • Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.
  • Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
  • Supported store management in various tasks such as scheduling, inventory tracking, and employee evaluations to ensure smooth operation.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Responsible for closing the store at the end of the night; closing down computer software, cash register and nightly deposits.

Education

GED -

Union Adult GED Program
Tulsa, OK
06-2015

Skills

  • Timekeeping systems
  • Microsoft office
  • Payroll processing
  • Accuracy and precision
  • Scheduling coordination
  • Spreadsheet management
  • Data entry
  • Excel proficiency
  • Bookkeeping
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Stress tolerance
  • Employee training

Timeline

Part-time Clerk

Quiktrip
10.2023 - Current

Shift Lead Supervisor/Restaurant Server

Metro Diner
04.2019 - 08.2023

Tier 2 Customer Service Representative

Alorica
05.2018 - 12.2018

Senior Sandwich Artist

SUBWAY®Restaurants
03.2016 - 06.2016

GED -

Union Adult GED Program
Elizabeth Douangmani