Elizabeth Douthit
Ashburn,VA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
Work History
STORE MANAGER
STARBUCKS
04.2021 - Current
- Promote team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Focus on hiring, training, evaluating, staffing and scheduling, ensuring customer satisfaction and product quality, and managing the store's financial performance
ASSISTANT MANAGER
STARBUCKS
11.2018 - 04.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
STORE MANAGER(TLA)
STARBUCKS
09.2019 - 02.2020
- Promote team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Focus on hiring, training, evaluating, staffing and scheduling, ensuring customer satisfaction and product quality, and managing the store's financial performance
SHIFT SUPERVISOR
STARBUCKS
02.2016 - 10.2018
- Communicated regularly with baristas and reported goals of the store
- Tracked inventory and store orders
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
BARISTA
STARBUCKS
02.2016 - 04.2017
- Constantly expanded personal knowledge of coffee styles and varieties
Education
Associate of Applied Science -
Thomas Nelson Community College
Hampton, VASome College (No Degree) -
Old Dominion University
Norfolk, VASkills
- Problem Anticipation and Resolution
- Team Leadership
- Staff Scheduling
- Business Leadership
- Multitasking
- Goal Setting
- Employee Training
- Operations Management
- Shift Scheduling
- Customer Service Management
Skills
- Problem Anticipation and Resolution
- Team Leadership
- Staff Scheduling
- Business Leadership
- Multitasking
- Goal Setting
Personalinformation
ELIZABETH DOUTHIT, 1313 LONG LAKE DR, PARKTON, NC, 28371, (757)927-1523, US2087576@STARBUCKS.COM
Experience
- STORE MANAGER, STARBUCKS, 04/01/21, CURRENT, 1313 LONG LAKE DR, PARKTON, NC, 28371
- STORE MANAGER(TLA), STARBUCKS, 09/01/19, 02/01/20
- ASSISTANT MANAGER, STARBUCKS, 11/01/18, 04/01/21
- SHIFT SUPERVISOR, STARBUCKS, 02/01/16, 10/01/18
- BARISTA, STARBUCKS, 02/01/16, 04/01/17
Education
- THOMAS NELSON COMMUNITY COLLEGE, HAMPTON, VA
- OLD DOMINION UNIVERSITY, NORFOLK, VA
Timeline
STORE MANAGER
STARBUCKS
04.2021 - Current
STORE MANAGER(TLA)
STARBUCKS
09.2019 - 02.2020
ASSISTANT MANAGER
STARBUCKS
11.2018 - 04.2021
SHIFT SUPERVISOR
STARBUCKS
02.2016 - 10.2018
BARISTA
STARBUCKS
02.2016 - 04.2017
Associate of Applied Science -
Thomas Nelson Community College
Some College (No Degree) -
Old Dominion University
Similar Profiles
Abdulwahab ChaudhryAbdulwahab Chaudhry
Barista at StarbucksBarista at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Joseph ZampinoJoseph Zampino
Moving Assistant at Steve KoleMoving Assistant at Steve Kole