Elizabeth Dove
Flowery Branch,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
Work History
Logistics Specialist /Administrative Assistant
SCM Group North America
06.2018 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and implemented standard operating procedures for records handling.
- Increased the companies yearly invoicing by over $10M each year of employment
Parts Specialist andAdministrator
GibenAmerica
04.2016 - 06.2018
- Served customers in-store and by telephone to answer questions and place orders.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by [Number]%.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Satisfied customers with fast, knowledgeable service for [Type] product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Server/Bartender/Trainer
CARRABBA'S ITALIAN GRILL
04.2015 - 08.2016
- Trained all new servers and bartenders
- Checked identification for minimum age for sale of alcoholic beverages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected orders and relayed them to bartenders quickly and accurately.
- Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
- Checked guests' identification before serving alcoholic beverages.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Server, Bartender Trainer
TEXAS ROADHOUSE
07.2013 - 06.2015
- Tasked with training new bartenders and waitresses
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Prepare checks that itemize and total meal costs and sales taxes
- Collect payments from customers
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Inform customers of daily specials
- Clean glasses, utensils, and bar equipment
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Take beverage orders from serving staff or directly from patrons
- Clean bars, work areas, and tables
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Front Desk Receptionist
LOGANVILLE PEDIATRICS
03.2001 - 06.2002
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort themto specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints fromcustomers or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Receive payment and record receipts for services
- Schedule appointments and maintain and update appointment calendars
- Keep a current record of staff members' whereabouts and availability.
Education
Faith Academy
Skills
- Used several Scheduling programs
- Self Motivated
- Fast Learner
- Equipment Inventory Maintenance
- Detailed Report Generation
- Office Supplies and Inventory
- Administrative Arrangements
- Customer Feedback
- Microsoft Office
- Regulatory Reporting
- Order Placement
- Operations and Logistics
- Microsoft Excel
- Computers and Technology
- Customer Relations and Communications
- Staff Orientation and Training
- Issue Response and Resolution
- Payment Distribution
- Accounting Familiarity
- Cash Drawer Management
Timeline
Logistics Specialist /Administrative Assistant
SCM Group North America
06.2018 - Current
Parts Specialist andAdministrator
GibenAmerica
04.2016 - 06.2018
Server/Bartender/Trainer
CARRABBA'S ITALIAN GRILL
04.2015 - 08.2016
Server, Bartender Trainer
TEXAS ROADHOUSE
07.2013 - 06.2015
Front Desk Receptionist
LOGANVILLE PEDIATRICS
03.2001 - 06.2002
Faith Academy
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