Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elizabeth Draper

Webster,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Telecommunications Sales Representative

TeleCommunication Systems
02.2022 - 07.2022
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Performed cold-calling and follow-ups with leads to secure new revenue.

Restaurant Hostess

Outback Steakhouse
04.2020 - 03.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.

Stocker

Walmart
01.2020 - 01.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.

Education

Certificate - Medical Billing And Coding

DeVry University
Downers Grove, IL
10.2023

Skills

  • Directing Callers
  • Customer Order Management
  • Corrective Actions
  • Client Needs Assessment
  • Professional Relationships
  • Providing Feedback
  • Cell Maintenance
  • Campaign Branding
  • Special Orders
  • Service Demonstration
  • Technical Management
  • Loss Prevention Goals Monitoring
  • Site Visits
  • Competitive Knowledge
  • Information Updates
  • Recommending Resources

Certification

  • Salesforce
  • Licensed [Job Title] - [Timeframe]

Timeline

Telecommunications Sales Representative

TeleCommunication Systems
02.2022 - 07.2022

Restaurant Hostess

Outback Steakhouse
04.2020 - 03.2021

Stocker

Walmart
01.2020 - 01.2020

Certificate - Medical Billing And Coding

DeVry University

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Elizabeth Draper