GRACE DRUMHELLER

• Facilitated communication between senior management and staff to enhance organizational effectiveness across a global network.
• Leveraged word processing software to create proposals, letters, and memos efficiently.
• Managed catering needs for special events hosted by the organization, ensuring satisfaction.
• Handled confidential information with discretion and maintained integrity in all operations.
• Participated in communications with administrative team members, human resources, and finance on projects.
• Assisted in organizing conferences and seminars as directed by executives to support engagement.
• Coordinated travel arrangements for executives, ensuring compliance with business policies.
• Designed PowerPoint presentations for monthly divisional meetings with top-level executives.

• Supervised, evaluated, and trained five team members while modeling excellence for 15 staff members.
• Designed and delivered development workshops, enhancing onboarding for new employees and client support strategies.
• Drove community engagement initiatives to raise awareness of center’s ABA-based services.
• Collaborated with teams and external partners to diversify learning experiences and improve effectiveness.
• Established full-cycle assessments to align learning experiences with client needs through enhanced data strategies.
• Increased accuracy of client progress tracking using behavior graphs and datasheets.
• Enhanced outcomes of 1-on-1 and group engagements by integrating problem-solving and communication skills.
• Elected as head lead for two clients within three months, ultimately managing four clients by tenure's end.

Oversaw development and deployment of training programs for individual and group client settings.

• Collaborated with team members to acquire and analyze key data for skill enhancement content.
• Evaluated progress toward goals, designing backup plans as necessary to ensure outcomes.
• Selected from over 20 peers to serve as onboarding trainer for new staff acclimation.
• Designated as floater within nine months, providing expert training and support to diverse clients.
• Supported 10+ colleagues in delivering accurate, high-quality services to clients.
• Earned 'Employee of the Month' recognition within three months for exceptional performance.
• Independently managed two long-standing clients within three weeks, receiving positive feedback.

• Advocated for learning and development expansion for 20K+ student population.
• Drove comprehensive data analysis to ensure accommodation of diverse learning needs.
• Collaborated with a learning specialist on program development initiatives.
• Produced six skill workshops aligned with actual needs, enhancing educational outcomes.
• Launched seasonal development camp for underprivileged participants, securing budget sponsorship.
• Developed career preparedness programs to improve job market readiness.
• Trained students on job selection, interview techniques, and transition strategies.
• Established partnerships across local, state, and federal levels to enhance role placement resources.