Elizabeth Drummond
Gaylord
Summary
A seasoned professional from Petsmart, I excel in enhancing customer relationships and store operations. My expertise in team management and development fostered a culture of continuous improvement. Skilled in inventory and payroll management, I bring a proven track record of achieving high customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Assistant Store Leader
Petsmart
08.2023 - Current
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Supervised payroll corrections for accuracy and duplications.
- Supervised 10+ co-workers.
Customer Engagement Leader
Petsmart
08.2021 - 08.2023
- Coordinated events with Adoption Partners to enhance in store traffic and sales
- Oversaw Pet Care Operations, ensuring the well-being of animals in our care reflect Petsmart's culture and mission.
- Effectively used written and verbal communication to inform the team about organization updates and changes to policies and procedure
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Executed Planograms and monthly ad changes effectively to enhance customer experience and drive sales
ALK
Petsmart
07.2019 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Gaylord High School
Gaylord MI 4973505-2008
Skills
- Customer relationships
- Store operations
- Health and safety
- Team management
- Team development
- Task delegation
- New hire training
- Flexible schedule
- Customer experience management
- Payroll management
- Inventory management
Timeline
Assistant Store Leader
Petsmart
08.2023 - Current
Customer Engagement Leader
Petsmart
08.2021 - 08.2023
ALK
Petsmart
07.2019 - 08.2021
High School Diploma -
Gaylord High School
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