Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
SalesAssociate

Elizabeth Duda

Kaukauna,WI

Summary

Dynamic professional with a proven track record at Piggly Wiggly, adept in enhancing customer satisfaction and driving sales through exceptional service and relationship building. Leveraged teamwork, collaboration, and problem-solving skills to lead projects that improved operational efficiency. Excelled in cash handling and conflict resolution, significantly contributing to a positive shopping environment and team productivity.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Best Buy
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Manager on Duty

Piggly Wiggly
06.2023 - 09.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Led successful cross-functional projects to drive business growth and improve operational efficiency.
  • Developed and implemented strategies to increase sales and profitability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Sales Associate

Menards
11.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Front End Supervisor and Taco Johns Night Manager

Stoneridge Piggly Wiggly
05.2018 - 11.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Counted large amounts of Cash, Had to make sure that everything was accurate.

Education

High School Diploma -

Kaukauna High School
Kaukauna, WI
02-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Verbal/written communication
  • Stocking and receiving
  • Client service
  • Conflict resolution
  • Guest relations
  • Display setup
  • Shipment processing
  • Friendly and outgoing

Certification

  • Bartending Certificate

Interests

  • Camping
  • Hiking
  • Drawing and Painting
  • Video Gaming
  • Reading
  • Animal Care
  • Music
  • Strategy Games
  • Watching Movies and TV Shows

Timeline

Sales Associate

Best Buy
10.2023 - Current

Manager on Duty

Piggly Wiggly
06.2023 - 09.2023

Sales Associate

Menards
11.2022 - 06.2023

Front End Supervisor and Taco Johns Night Manager

Stoneridge Piggly Wiggly
05.2018 - 11.2022

High School Diploma -

Kaukauna High School

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Elizabeth Duda