Elizabeth Dumas
Bakersfield,CA
Summary
Office Service Assistant at the Department of Human Services, adept in office administration and data entry, enhanced operational efficiency through streamlined processes. Skilled in customer service and Spanish fluency, significantly improved response times and fostered effective interdepartmental collaboration. Demonstrated dedication to accuracy and positive workplace dynamics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Service Assistant
Department Of Human Services
04.2024 - Current
- Distributed incoming mail from postal delivery departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Used scanners,Cal Saws, to scan important documents into computer system.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Monitored stock of office supplies to report shortages to management.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
- Answered calls to address customer inquiries, confirm appointments, and provide customer information.
- Prepared computerized correspondence, receipts, bills and checks, using Cal Saws.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Maintained monthly, weekly and daily reports of transaction.
- Facilitated communication between various departments, fostering strong working relationships and promoting effective collaboration within the organization.
- Safeguarded sensitive information with strict adherence to document retention policies and proper handling of confidential materials.
- Contributed to a positive office atmosphere by engaging in interpersonal interactions with colleagues and displaying a professional demeanor at all times.
- Maintained cleanliness of common areas, creating a welcoming work environment that encouraged employee satisfaction and engagement.
- Improved response times to customer inquiries by efficiently routing phone calls and emails to appropriate personnel for prompt resolution of concerns.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
Inventory Clerk
Oriental Trading Company
11.2020 - 01.2023
- Maintained inventory count, tracked usage, and documented variances.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Completed physical inventory counts each month.
- Collaborated with team members to achieve a well-coordinated inventory management system.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
- Maintained a safe working environment by adhering to warehouse safety regulations and guidelines.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Trained new hires on proper inventory protocols, ensuring consistent adherence to established procedures across all staff members.
- Increased productivity through the implementation of an effective barcode scanning system for tracking inventory movement.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Performed data entry and completed proper paperwork.
Letter Carrier
USPS
10.2013 - 10.2020
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
- Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
- Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
- Managed vehicle upkeep for mail deliveries.
- Facilitated smooth operations at local post offices by returning undelivered mail items promptly at the end of each route for further processing.
Education
CA License - Healthcare
Phlebotomy Training Specialist
Bakersfield, CA10.2023
High School Diploma -
Bakersfield High School
Bakersfield, CA06.2006
Skills
- Scheduling and Planning
- Filing systems
- Telephone inquiries
- Documentation Review
- Correspondence
- Spreadsheet Management
- Basic accounting
- Positive Attitude
- Customer Service
- Time Management
- Valid Driver's License
- Dedicated Team Player
- Verbal Communication
- Patient Charting
- Office Administration
- Data Entry
- Excel spreadsheets
- Invoice Processing
- Social media knowledge
- Mail handling
- Supply Restocking
- Report Writing
- Spanish Fluency
- Clerical Support
Certification
- Certified phlebotomist
Languages
Spanish
Native or Bilingual
Timeline
Office Service Assistant
Department Of Human Services
04.2024 - Current
Inventory Clerk
Oriental Trading Company
11.2020 - 01.2023
Letter Carrier
USPS
10.2013 - 10.2020
CA License - Healthcare
Phlebotomy Training Specialist
High School Diploma -
Bakersfield High School
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