Elizabeth Duna
Mesa,AZ
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Excels in managing print communications and enforcing proactive media plans. Diverse credentials in both private and public industry sectors.
Overview
8
8
years of professional experience
Work History
Preschool Teacher
My Farmhouse School
05.2021 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Special Education Paraprofessional
Legacy Traditional Schools
01.2020 - 05.2021
- Collaborated with teachers, administrators, and educational teams to support and enhance student learning, providing individualized attention to students as needed.
- Worked with individual students and small groups to reinforce lessons and skills introduced by the teacher, ensuring understanding and mastery of concepts.
- Provided one-on-one support for a student, making necessary modifications for tests and assignments, and assisting with transitions between classroom activities and specials.
- Managed daily behavior charts, communicating progress with parents and preparing documentation for quarterly Individualized Education Plan (IEP) meetings.
Outpatient Support Specialist
La Frontera Empact Suicide Prevention Center
05.2018 - 12.2019
- Answered multi-line phone systems and greeted clients and guests, ensuring prompt and professional service in person and over the phone.
- Scheduled appointments for clients, providing a seamless booking experience and assisting with inquiries both telephonically and in person.
- Delivered excellent customer service, ensuring the proper management of therapy and group rooms for optimal clinic efficiency.
- Performed clerical duties to support daily clinic operations, contributing to a smooth and organized workflow.
- Assisted in patient care by obtaining vitals when needed, helping ensure accurate health records and patient monitoring.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Patient Financial Representative
Banner Healthcare
08.2017 - 10.2017
- Registered patients during check-in and verified eligibility, ensuring authorizations were obtained as required.
- Accurately input patient demographic information into Cerner, ensuring accounts were thoroughly documented and updated.
- Collected patient responsibility payments based on service estimates, improving collection rates and enhancing patient experience.
- Scheduled follow-up appointments for patients during check-out, ensuring continuity of care and seamless patient scheduling.
Communication Specialist
Tri-City Cardiology
09.2016 - 08.2017
- Managed incoming calls across multiple queues, including Switchboard, Scheduling, and New Patient Scheduling, consistently meeting service standards.
- Scheduled, canceled, rescheduled, and confirmed appointments with patients and referring physicians, ensuring accurate documentation in the scheduling system.
- Delivered high-quality customer service to patients, referring physicians, and hospital staff by triaging and directing calls, adhering to paging protocols for accuracy.
- Registered new patients using NextGen based on PCP orders/referrals, ensuring complete demographic, insurance, and clinical data is captured and properly documented.
- Collaborated with various departments to add patients to schedules, ensuring smooth transitions and optimal workflow.
- Worked with task buckets to complete physician orders, scheduling tasks, and patient portal enrollment, improving overall scheduling efficiency.
Education
High School Diploma -
Skyline High School
Mesa, AZ05.2008
Skills
- Classroom Management
- Classroom Organization
- Child Development
- Positive Reinforcement
- Parent-Teacher Communication
- Lesson Planning
- Teacher Assistance
- Learning Disabilities Support
- IEP compliance
- HIPAA Compliance
- Time management expertise
- Insurance Verification
- Strong analytical skills
- Payment Processing
- Medical billing knowledge
Languages
Spanish
Native or Bilingual
Timeline
Preschool Teacher
My Farmhouse School
05.2021 - Current
Special Education Paraprofessional
Legacy Traditional Schools
01.2020 - 05.2021
Outpatient Support Specialist
La Frontera Empact Suicide Prevention Center
05.2018 - 12.2019
Patient Financial Representative
Banner Healthcare
08.2017 - 10.2017
Communication Specialist
Tri-City Cardiology
09.2016 - 08.2017
High School Diploma -
Skyline High School
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