Elizabeth Duncan
Highland Village,TX
Summary
Resourceful Operation Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Specialist, Cost Basis Operations
Charles Schwab
07.2020 - Current
- Processed cost basis adjustments and cost method updates to deliver correct 1099 data.
- Assisted with year end cleanup and complex rebuilds to correct negative and inflated cost.
- Completed final QA analysis for Corporate Actions to ensure correct data reported to clients.
Licensed Real Estate Sales Agent
Contract Positions
08.2017 - 07.2020
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Senior Project Manager
Fidelity Investments
03.2008 - 10.2009
- Monitored project progress for identified risks and implemented corrective measures to acquire success.
- Coordinated with custodian banks to ensure timely delivery and compliance of Foreign Equity claims.
- Prepared broker reports that contributed to division initiatives and supported our business plan.
Cash Administrator Sr.
JPMorgan Chase
01.2006 - 03.2008
- Conducted root cause analysis for overdrafts and cash balances ensuring correct charges according to cash firm policy.
- Reconciled time and demand accounts resulting in accurate cash balance predictions to JPM Treasury.
- Monitored, researched, and resolved foreign currency cash breaks reducing major risk to the bank.
Financial Accounting Analyst
USAA Investment Management Co
04.2003 - 05.2005
- Posted transactions (IRA, SEP, 401K & 403B security) to ensure accurate and timely financial statements.
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
- Researched billing and invoice problems and resolved issues in compliance with established standards.
MIS Fraud Reporting Analyst
USAA Federal Savings Bank
03.2000 - 04.2003
- Collaborated with merchants, law enforcement, MasterCard, and clients to investigate fraud claims.
- Produced quality reports formatted in compliance with data quality standards.
- Reviewed and analyzed systems functions and reporting processes for accuracy.
Deposit Service Operations Rep
USAA Federal Savings Bank
05.1996 - 03.2000
- Reconciled suspense G/L accounts and posted journal entries for discrepancies or posting errors.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Serviced IRAs, CD’s, Loans, and Deposit Accounts in a fast-paced call-center environment.
Education
Real Estate License -
Champion School of Real Estate
Dallas, TX08.2017
General Studies
San Antonio College
San Antonio, TXGeneral Studies
Texas State University
San Marcos, TXSkills
- Root Cause Analysis
- Financial Reporting
- Bank Reconciliation
- Bank Operations
- Data Analysis and System Testing
- Microsoft Excel (Pivot Tables and VLOOKUP)
- Quality Assurance
- Expert problem-solving
- Process improvement
Timeline
Specialist, Cost Basis Operations
Charles Schwab
07.2020 - Current
Licensed Real Estate Sales Agent
Contract Positions
08.2017 - 07.2020
Senior Project Manager
Fidelity Investments
03.2008 - 10.2009
Cash Administrator Sr.
JPMorgan Chase
01.2006 - 03.2008
Financial Accounting Analyst
USAA Investment Management Co
04.2003 - 05.2005
MIS Fraud Reporting Analyst
USAA Federal Savings Bank
03.2000 - 04.2003
Deposit Service Operations Rep
USAA Federal Savings Bank
05.1996 - 03.2000
Real Estate License -
Champion School of Real Estate
General Studies
San Antonio College
General Studies
Texas State University
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