Elizabeth DuPont
West Palm Beach,FL
Summary
Strong multi-tasking and organizational capabilities while able to adapt easily in new environments. Efficient and effective self-starter; able to motivate others to reach their short and long-term goals. Team player able to build positive rapport with patients, families, and colleagues. Great interpersonal, verbal, and written communication skills Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead Heath and Wellness Coach
Uprise Health
Irvine, CA
01.2013 - Current
- Motivational Interviewing
- Appreciative inquiry
- Coaching clients in nutrition, weight management, physical activity and exercise, heart disease prevention, diabetes prevention, smoking cessation, stress management, CBT techniques and building resilience.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Delegated tasks appropriately according to individual skill sets.
- Maintained accurate records of employee attendance and task completion times.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Trained new staff in relevant processes and procedures.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with management team to implement new work procedures or policies.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Created training materials and conducted group trainings on new processes or procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Customer Service Representative
Premier Annuity Source
Tampa/West Palm Beach, FL
01.2010 - 01.2012
- Assisted customers with insurance inquiries, contracts, and account management.
Occupational Therapist Assistant Intern level II
Interplay Occupational Therapy for Children
Greenacres, FL
01.2014
- Facilitated OT with modalities including E-Stim, ultrasound, cryotherapy, and thermotherapy.
- Therapeutic activities to increase ROM, fine motor skills, strengthening and endurance.
- Daily BADL, ADL and IADL training: grooming, oral care, dressing and feeding.
- Facilitated patients with pulmonary, orthopedic, cardiac, and neurologic disorders.
- Performed manual muscle testing (MMT) and goniometric measurements.
- Assisted pediatric population with sensory Integration Therapy.
- Patient education and safety training on assistive devices.
- Splinting in acute care setting for preventative measures.
- Completed daily and weekly progress notes.
Occupational Therapist Assistant Intern level I
Hamlin Place
Boynton Beach, FL
01.2013
- Experienced with various diagnosis including bipolar, schizophrenia, depression, alcohol and drug abuse, autism, CP, spinal cord injuries, TBI, CVA and dementia.
- Therapeutic exercises and activities for strengthening and increasing endurance.
- Assisted geriatric patients with ADLs including home safety and training.
- Facilitated patients with hippotherapy increasing sensory input.
- Therapeutic group activities to enhance community engagement.
Education
A.S. Degree - Occupational Therapy Assisting -
South University
06.2014
Skills
- Goal Setting
- Appreciative Inquiry
- Motivational Interviewing
- Behavior Modification
- Health Education
- Mental Health Support
- Interpersonal Skills
- Organizational Skills
- Reliability
- Problem-Solving
- Relationship Building
- Adaptability and Flexibility
- Time management abilities
- Teamwork and Collaboration
- Multitasking
Certification
- National Board Certification in Health and Wellness Coaching 2020
- Wellcoaches Certified Health and Wellness Coaching 2015
- Certification in Health Plan Navigation 2016
- Certified Coaches Federation 2014
- National Board Certification in Occupational Therapy Assisting 2014
- FL. Licensed Occupational Therapist Assistant
- 215 Life/Health License
Timeline
Occupational Therapist Assistant Intern level II
Interplay Occupational Therapy for Children
01.2014
Team Lead Heath and Wellness Coach
Uprise Health
01.2013 - Current
Occupational Therapist Assistant Intern level I
Hamlin Place
01.2013
Customer Service Representative
Premier Annuity Source
01.2010 - 01.2012
A.S. Degree - Occupational Therapy Assisting -
South University
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