Elizabeth Dupree

Assisting members with lending and retail servicing needs. Exercising detail-oriented processes in line with company standards to provide excellence with proficiency and professionalism. Additionally, advocating strong leadership qualities within my role to maintain and increase team morale within branch operations such as mentoring and training consistent with the vision LMCU strives to build upon. Maintaining company compliance and efficiencies in order to drive authentic interactions both internally and externally.

• Consistent monitoring of teller drawer balances, quickly identifying errors and/or offages
• Identified potential needs through observation, questioning, and listening
• Investigated and promptly resolved issues with members accounts
• Trained and mentored newly hired team members on appropriate responses to members questions and system processes
• Developed and implemented innovative strategies to improve team collaboration and service
• Maintained friendly and professional customer interactions
• Maintained compliance of teller line functions including cash balances, audits, vault limits and balances
• Answered inquiries regarding checking and savings accounts and other related products
• Practiced standard accounting basics including cash handling, balancing, loan payments, and general financial operations within the branch
• Utilized systems in place to access records, upload pertinent member information, and deliver accurate information
• Maintain confidentiality among member accounts and exchanging proper financial recommendations based on account information.

• Consistent monitoring of teller drawer balances, quickly identifying errors and/or offages
• Identified potential needs through observation, questioning, and listening
• Investigated and promptly resolved issues with members accounts
• Trained and mentored newly hired team members on appropriate responses to members questions and system processes
• Developed and implemented innovative strategies to improve team collaboration and service
• Maintained friendly and professional customer interactions
• Maintained compliance of teller line functions including cash balances, audits, vault limits and balances
• Answered inquiries regarding checking and savings accounts and other related products
• Practiced standard accounting basics including cash handling, balancing, loan payments, and general financial operations within the branch
• Utilized systems in place to access records, upload pertinent member information, and deliver accurate information
• Maintain confidentiality among member accounts and exchanging proper financial recommendations based on account information.

• Served food and beverages promptly with focused attention to customer needs utilizing multi-tasking and efficiency.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Regularly memorizes specials and menu items to best

Assisted in workplace functions that shared sections, requiring organizational team management to ensure customers were thoroughly taken care of. This particular role relied heavily on clear communication, time management, and prompt problem-solving.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
• Logged reports, expenses, receipts, and sales in company database.
• Advertise and market company credit card and rewards system.

Learned various tasks required to consider and complete customer satisfaction exchanges. These tasks includes handling and exchanging money properly while maintaining a genuine member service experience. Additionally, I assisted in inventory stocking, considering the needs of my environment to ensure a clean professional space of business.