Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elizabeth Duran

Tulsa,Ok

Summary

I’m a very respectful and responsible person. I love working with people. I have worked in customer service for a very long time know how to treat personal. I’m bilingual speaking Spanish and English.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Security Officer

Bama Companies
11.2021 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Issued access cards to authorized personnel to monitor access points.

Operator

Bama Companies
08.2019 - Current
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Optimized machine settings to achieve superior product output, meeting and exceeding production targets.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
  • Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
  • Prepared reports and technical documentation of day-to-day production processes.

Day Porter

Cjs Janitorial Services
08.2017 - 08.2022
  • Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
  • Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
  • Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
  • Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
  • Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
  • Communicated with coworkers and managers about completed duties.
  • Assisted in event setup and breakdown, ensuring smooth transitions between activities.
  • Collaborated with custodial staff to maintain high levels of cleanliness throughout the facility.
  • Cleaned and organized building areas as required.
  • Maintained building exteriors for professional, clean presentation standards.
  • Completed sweeping, mopping, and window-cleaning.
  • Greeted guests with warmth and professionalism for friendly, helpful service.

Cashier Team Lead

Sports World Inc
06.2009 - 01.2017
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Increased customer loyalty and retention.
  • Restocked and organized merchandise in front lanes.
  • Processed both cash and card purchases and returns.
  • Operated POS cash register and equipment to collect payments.
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Led cashiers and associates in providing thoughtful customer service.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Education

Cosmetology

Aprende Institute
12.2024

Skills

  • Flexible Schedule
  • Cashier training
  • Adaptability and Dependability
  • New Hire Training
  • Positive Attitude
  • Customer Service
  • Team Leadership
  • Heavy Lifting
  • Store Opening and Closing
  • Shift Scheduling
  • Cash Handling
  • Merchandise Stocking
  • Cash handling expertise
  • Money Handling
  • Merchandising guidelines
  • Safety rules
  • Product restocking
  • Report Writing
  • Incident Reporting
  • Superior customer service
  • Surveillance
  • Emergency Response
  • Relationship building and management
  • FLUENT IN LANGUAGE
  • Theft prevention training
  • Personnel screening
  • Dispatch
  • Alarm monitoring
  • Surveillance expertise
  • Work ethic
  • Security camera monitoring
  • First Aid Certified

Certification

Heartsaver- First Aid/CPR /AED

Languages

Spanish
Native or Bilingual

Timeline

Security Officer

Bama Companies
11.2021 - Current

Operator

Bama Companies
08.2019 - Current

Day Porter

Cjs Janitorial Services
08.2017 - 08.2022

Cashier Team Lead

Sports World Inc
06.2009 - 01.2017

Cosmetology

Aprende Institute

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Elizabeth Duran