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Elizabeth Durr
Grand Haven, Michigan
Summary
I am a Pharmacy Phone Representative with a proven track record at Priority Health, adept at resolving customer complaints and enhancing service quality. I am skilled in call center customer service and problem-solving. I effectively managed multiple lines while maintaining professionalism. I am committed to patient confidentiality and compliance, and I consistently improved workflow and customer satisfaction.
I am experienced with managing a high volume of customer calls, ensuring timely and accurate responses. I utilizes effective communication and problem-solving skills to address customer needs. I have a track record of maintaining high customer satisfaction through active listening and efficient issue resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Phone Representative
Priority Health
10.2023 - Current
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Participated in training programs, applying new knowledge to enhance skills and job performance.
- Maintained up-to-date knowledge of industry trends and company policies for informed customer interactions.
- Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
Pharmacy Technician
Trinity Health
08.2021 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Rite-Aid Pharmacy
12.2020 - 03.2022
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
Bachelor of Science - Nursing
Muskegon Community College
Muskegon, MI05-2027
Skills
- Goal oriented
- Complaint handling
- De-escalation techniques
- Problem-solving skills
- Call center customer service
- Data Entry
Certification
- Certified Pharmacy Technician since 2021
- CPR certified.
Interests
Timeline
Pharmacy Phone Representative
Priority Health
10.2023 - Current
Pharmacy Technician
Trinity Health
08.2021 - 10.2023
Pharmacy Technician
Rite-Aid Pharmacy
12.2020 - 03.2022
Bachelor of Science - Nursing
Muskegon Community College
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