Elizabeth D. Vance-Miller
Cape Coral,FL
Summary
Accomplished Field Sales Representative offering 4 years of comprehensive experience attracting new clients and sourcing opportunities by developing successful sales strategies. Polished in promoting and marketing products and maintaining and building brand presence. Proficient in CRM and Salesforce coupled with excellent knowledge of various sales and negotiation techniques.
Overview
25
25
years of professional experience
Work History
Field Sales Representative (Membership)
The Nielsen Company
10.2021 - Current
- Daily recruitment by making personal visits to potential Nielsen families in person and without appointment by traveling within five-county territory: Lee, Collier, Glades, Hendry, and Charlotte
- Informed chosen Household family members about their selection, importance of their participation and impact in their community
- Daily route planning to meet individual, team, and company goals for selected membership goals
- Educated and informed family about Nielsen TV Ratings and exciting opportunity with Nielsen Media Research
- Maintained minimal required Basic Rate (Basic rate is the number of required signs within a specified group)
- Resolved assigned specs (groups of homes) in timely manner
- Accurate completion of paperwork in timely manner
- Attended all installations, if asked
- Verbal and written communications to panelists, peers, and management
- Self-Motivated with ability to meet tough deadlines
- Influencing and persuasion skills with confidence
- Ability to travel, even outside of immediate market, to assist other markets in obtaining their goals
- Responsible for maintaining company provided equipment: car, laptop, and phone
- Increased sales revenue by developing and maintaining strong relationships with clients in assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Assisted management in identifying new market opportunities and expanding company's customer base.
- Maintained responsibility for up to 27 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Developed tailored sales pitches that addressed clients'' specific needs, resulting in higher conversion rate of prospects into customers.
- Implemented innovative strategies that enhanced brand awareness among target demographics ultimately increasing overall market share.
- Optimized sales performance using data-driven insights to adjust strategies and customize presentations for targeted audiences.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Represented company brand during customer and prospect interactions.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Field Service Representative
The Nielsen Company
01.2020 - 10.2021
- Established and maintained long term relationships with assigned Nielsen Families/ Households after recruitment
- Responsible for daily communication with selected panelists (s) and scheduling installation of the equipment to their individual household devices (televisions, set top boxes, DVD/Blu-ray players, computers etc.)
- Installed Nielsen measurement equipment in newly assigned Nielsen Families/Households
- Identified problems and troubleshoot data/equipment
- Ensured collection and transmission equipment was professionally installed and configured to transmit necessary audience effectively
- Respond to calls from assigned Nielsen Families and ensure equipment was maintained and operating effectively
- Prioritized, scheduled, and completed all work in compliance with established policy and guidelines in assigned territory
- Accurately collected and reported demographics and audience information using Nielsen proprietary software
- Responsible for weekly reports to management on installation count
- Responsible for monthly inventory
- Responsible for providing excellent customer service to all Households within my field (53 homes: Pt Charlotte, Punta Gorda, Cape Coral, FL)
- Responsible for maintaining company provided equipment: car, laptop, and phone
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Improved team performance through regular feedback and performance evaluations.
- Increased overall productivity, implementing comprehensive training programs for new hires.
- Enhanced customer satisfaction by providing timely and efficient field service support.
- Streamlined work order processes for faster response times and improved customer experience.
- Utilized advanced diagnostic tools to accurately identify equipment issues and implement appropriate solutions.
- Optimized field service operations by developing standardized procedures for common tasks.
- Provided remote technical support to customers, reducing on-site visit requirements when possible.
- Collaborated with internal departments like logistics or procurement to ensure smooth coordination of spare parts deliveries or replacements.
- Increased efficiency of field operations by leveraging mobile technology for real-time data access and reporting capabilities.
- Implemented safety protocols for field operations, significantly reducing workplace incidents.
- Delivered exceptional service under tight deadlines, ensuring that critical equipment was operational for client projects.
- Worked with diverse types of weather and ground conditions.
Temporary Office Support
Robert Half International
01.2000 - 01.2009
- Provided Medical Back Office administrative support (typing, answering phones, appointment scheduling, handling of patient records)
- Prepared HR staff meeting material for delivery to meeting participants weekly
- Attended meetings to take minutes and ensured timely distribution
- Completed all new hire information to include scheduling initial interview (s), sending welcome letters, prepared all new hire paperwork via HRIS system and conducted new hire orientation, as needed
- Processed termination paperwork to include conducting exit interviews, as needed
- Assisted in regular administration of medical LOA (leave of absence) procedures by collecting and editing employee paperwork, communicated with third party administrator, notified supervisor of employee status and maintained appropriate records
- Answered general employee questions regarding benefits and compensation programs by explaining regular administrative procedures
- Reception/office managed in condominium sales office, assisted sales staff with incoming potential clients and handled end of day paperwork to complete each sale or possible lead
- Assist with Job Fairs and Open Houses in greeting potential candidates and recruiting candidates through initial interview process
- Supported event planning initiatives, contributing to successful execution of company events and meetings.
- Facilitated communication between departments, fostering a collaborative work environment.
- Assisted in preparation of reports and presentations, ensuring accuracy and professionalism.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
Associate of Science - Business Administration with honors
Indiana Business College
Indianapolis, IN12.1992
Skills
- Account Management
- Working knowledge of various computer software
- Time Management
- Adaptability to change
- Business Development
- Business relationships
- Contract Negotiations
- Customer Satisfaction
- Organizational Skills
- Adaptability and Flexibility
- Customer Engagement
- Interpersonal Skills
- Conflict Resolution
Timeline
Field Sales Representative (Membership)
The Nielsen Company
10.2021 - Current
Field Service Representative
The Nielsen Company
01.2020 - 10.2021
Temporary Office Support
Robert Half International
01.2000 - 01.2009
Associate of Science - Business Administration with honors
Indiana Business College
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