Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Elizabeth Dworzecki

River Grove,IL

Summary

Friendly, well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender

Polekatz
Bridgeview, IL
07.2016 - 07.2023
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Processed payments accurately and efficiently with POS system.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Provided drink suggestions to customers based on their preferences.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted guests with friendliness and professionalism.
  • Ensured that all guests received prompt service and quality drinks.
  • Provided exceptional service to high volume of daily customers.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Trained new employees to perform duties.

Bartender

Tobacco Road Sports Bar
Chicago, IL
02.2017 - 09.2019
  • Performed opening and closing duties including restocking supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Assisted in setting up the bar for service shift.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Effectively multitasked within fast-paced environment.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Greeted frequent visitors by name and explained new promotions.

Waitress Trainer

Hooters
Melrose Park, IL
11.2010 - 08.2016
  • Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
  • Provided constructive criticism to help servers improve their skills and increase efficiency levels.
  • Reviewed servers' performance regularly by observing them interacting with customers during meal services.
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Maintained accurate records of trainees' progress throughout the training program.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Provided exceptional service to high volume of daily customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Created and offered additional materials to enhance training.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Stocked server areas with supplies before, during and after shifts.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Security Officer

Dominican University
River Forest, IL
09.2011 - 05.2015
  • Maintained accurate logs of all security related activities.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Confirmed visitor identification prior to granting entry into the building.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Completed incident reports to record security or loss prevention incidents.
  • Responded to alarms and conducted investigations as required.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Provided friendly and professional assistance to employees, visitors and customers.

Education

Bachelor of Arts - Sociology

Dominican University
River Forest, IL
05-2015

Skills

  • Menu Memorization
  • Suggestive and Up Selling
  • Conversant in Polish
  • Marketing and Sales Experience
  • Maintaining a Clean Bar
  • Basic Accounting
  • Handling Difficult Customers
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Point of Sale Systems
  • Safe Serving Knowledge
  • Sales Expertise
  • Engaging Personality
  • Anticipating Guest Needs
  • Customer Service Expertise
  • Outgoing Personality
  • Service-Oriented Mindset
  • Bar Service Preparation
  • Extensive Spirits Knowledge
  • Proficient in Mixology
  • New Employee Training
  • Organizational Development

Languages

Polish
Professional

Certification

  • BASSET Certification
  • ServSafe Food Handler Certification
  • Illinois Sexual Harassment Restaurant/Bar Employee Certification

Accomplishments

  • Highest Sales per hour Award, Tobacco Road Bar
  • Was nominated to be a Cooperate Trainer at Hooters

Timeline

Bartender

Tobacco Road Sports Bar
02.2017 - 09.2019

Bartender

Polekatz
07.2016 - 07.2023

Security Officer

Dominican University
09.2011 - 05.2015

Waitress Trainer

Hooters
11.2010 - 08.2016

Bachelor of Arts - Sociology

Dominican University

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Elizabeth Dworzecki