Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Eastwood

Summary

Proven track record in emergency response coordination, demonstrated at City Of Bloomington, where critical decision-making and active listening ensured seamless operations across multiple agencies. Skilled in Computer-Aided Dispatch and stress tolerance, consistently prioritizing public safety and efficiency. Achieved a significant reduction in response times by optimizing dispatch protocols. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Police and Fire Dispatcher

City Of Bloomington
10.2022 - Current
  • Maintained open lines of communication with field personnel throughout all phases of an incident, ensuring ongoing support and coordination.
  • Contributed to the development of department policies and procedures, enhancing overall effectiveness in handling emergencies.
  • Participated in disaster planning exercises to test department readiness and improve overall preparedness for large-scale emergencies.
  • Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
  • Collaborated with other emergency service agencies to coordinate multi-agency responses, ensuring seamless operations during emergencies.
  • Monitored multiple computer systems simultaneously for real-time situational awareness during emergency events, allowing for informed decision-making under pressure.
  • Provided critical information to first responders with timely updates on evolving situations for informed decisionmaking.

Emergency Medical Dispatcher

Allina Health EMS
04.2021 - 10.2022
  • Supported continuous improvement of organizational processes by analyzing call data and identifying trends requiring corrective action or procedural enhancements.
  • Maximized operational efficiency by maintaining all necessary certifications required for effective emergency communication management within regulatory guidelines.
  • Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
  • Ensured seamless shift transitions through thorough documentation updates at changeovers, minimizing potential miscommunications or gaps in coverage.
  • Maintained a high level of situational awareness throughout each shift, keeping colleagues informed of ongoing incidents and potential impacts on resource availability.
  • Collaborated with other emergency service providers for coordinated response efforts during major incidents.
  • Evaluated dispatcher performance through regular assessments, identifying areas for improvement, and providing constructive feedback.
  • Contributed to a positive work environment by fostering strong relationships with coworkers and supporting team initiatives.
  • Reduced errors in call handling through continuous training and adherence to best practices in emergency communication.

Team Member

Chick-fil-A
12.2020 - 06.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

911 Emergency Dispatcher

Lake County Board Of County Commissioners
07.2018 - 11.2020
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.

Cashier/Customer Service Office Staff Member

Publix Grocery Store
12.2015 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Animal Care Technician

Lake County Board Of County Commissioners
11.2017 - 07.2018
  • Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
  • Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
  • Administered medications to animals in treatment and documented changes in condition.
  • Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
  • Restrained animals safely during exams and procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Phlebotomist

Adventist Health System
04.2016 - 12.2016
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Team Member

Chick-fil-A
04.2014 - 06.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

Certificate - Emergency Communications

Lake Technical Center
Eustis, FL
09.2018

High School Diploma -

Leesburg High School
Leesburg, FL
05.2015

Skills

  • Call prioritization
  • Radio Communications
  • Computer-Aided Dispatch
  • Public Safety Awareness
  • Critical Decision-Making
  • Emergency Medical Dispatch
  • Fire Dispatching Protocols
  • Quick Learner
  • Stress Tolerance
  • Accuracy and Precision
  • Prioritizing Situations
  • Dependable and Responsible
  • Critical Thinking
  • Computer Skills
  • Active Listening
  • Decision-Making
  • Dispatch Coordination
  • Flexible Schedule
  • Public Safety Telecommunicator (PST)
  • Information documentation
  • Emergency Medical Dispatch (EMD)
  • Good Judgment
  • Documentation And Reporting
  • Call Routing
  • Law Enforcement Collaboration

Timeline

Police and Fire Dispatcher

City Of Bloomington
10.2022 - Current

Emergency Medical Dispatcher

Allina Health EMS
04.2021 - 10.2022

Team Member

Chick-fil-A
12.2020 - 06.2021

911 Emergency Dispatcher

Lake County Board Of County Commissioners
07.2018 - 11.2020

Animal Care Technician

Lake County Board Of County Commissioners
11.2017 - 07.2018

Phlebotomist

Adventist Health System
04.2016 - 12.2016

Cashier/Customer Service Office Staff Member

Publix Grocery Store
12.2015 - 12.2019

Team Member

Chick-fil-A
04.2014 - 06.2015

Certificate - Emergency Communications

Lake Technical Center

High School Diploma -

Leesburg High School
Elizabeth Eastwood