Elizabeth Edwards
Belleview,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Dietary Aide/ PCA
Ocala Oaks Rehabilitation Center
03.2022 - 04.2023
- Served meals to residents in accordance with established schedules and dietary procedures.
- Distributed food during busy peak periods to drive customer satisfaction.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Dietary Aide
TimberRidge
04.2021 - 02.2022
- Served meals to residents in accordance with established schedules and dietary procedures.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Discarded outdated food products and maintained waste disposal procedures.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Reported and documented resident changes in consumption or behaviors.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Preserved inventory of nutrition-related supplies and equipment.
Caregiver
The Oaks Nursing Home
03.2020 - 06.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Cashier
Bath & Body Works
10.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Pennfoster
07.2024
Skills
- Caregiving
- Senior Care
- Dietary aide experience
- Customer service
- Equipment Cleaning
- Time Management
- Food Safety
- Active Listening
- Retail Sales Customer Service
- Stocking and Replenishing
- Customer Service
Timeline
Dietary Aide/ PCA
Ocala Oaks Rehabilitation Center
03.2022 - 04.2023
Dietary Aide
TimberRidge
04.2021 - 02.2022
Caregiver
The Oaks Nursing Home
03.2020 - 06.2020
Cashier
Bath & Body Works
10.2018 - 01.2019
High School Diploma -
Pennfoster
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