Elizabeth Edwards
Stroud
Summary
Resourceful professional with a strong foundation in customer service, travel coordination, and file management. Detail-oriented team player consistently exceeding performance metrics while fostering a supportive environment. Proven ability to manage multiple projects with accuracy and efficiency.
Overview
14
14
years of professional experience
Work History
Babysitter
Remote
Stroud
04.2024 - 05.2025
- Supervised children's daily activities and ensured their safety and well-being.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Communicated with parents about daily activities and any concerning behaviors.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Created educational games that enhanced children's learning and creativity.
- Established routines that encouraged discipline and responsibility in children.
- Adapted activities based on individual children's interests and developmental needs.
- Recognized emotional or developmental issues in children and communicated findings to parents or guardians.
Coach Customer Care
Coach
04.2023 - 01.2025
- Handled customer inquiries, answered questions, and resolved problems, enhancing customer satisfaction through timely support
- Responded to over 50 customer service calls daily, contributing to efficient service delivery and high self-service utilization
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Exceeded the expectations and metrics given on a daily basis
- Maintained accurate records of customer interactions, ensuring data integrity for improved service and follow-up
- Knowledge in product, sales, and promotions to assist customers with exceptional customer satisfaction
Office Assistant
Schroeder Environmental Cleaning Services
Cushing
09.2021 - 10.2022
- Coordinated events and meetings, ensuring optimal attendance and smooth venue operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted office visitors and notified staff of scheduled appointment arrivals.
- Managed inventory of office supplies, maintaining necessary resources for uninterrupted office functions.
- Maintained and updated office records, both digital and physical.
- Scheduled and coordinated travel arrangements for office staff members.
Table Games Dealer/Supervisor
Cimarron Casino Enterprises
Perkins
06.2013 - 01.2022
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Oversaw chips and money transactions with meticulous attention to detail, minimizing risk of fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Enhanced customer retention and satisfaction by greeting guests and fostering a fun gameplay environment.
- Facilitated enjoyable conversations with patrons to enhance their gaming experience.
- Implemented company policies, procedures, and safety standards to maintain cleanliness and safety of office and equipment.
- Managed the work of 7 employees.
Call Center
Ocean Dental
Stillwater
01.2011 - 06.2013
- Managed daily incoming and outgoing calls, ensuring efficient communication with patients.
- Schedule, reschedule and cancel appointments for an average of 60 dental patients per day.
- Responded to patient questions and concerns, providing timely and accurate information.
- Organized workload effectively under pressure, maintaining service quality during peak times.
- Updated patient accounts and information on a daily basis.
- Typed documents efficiently at an average speed of 70 words per minute.
Education
Certificate - Medical Coding And Billing
Tulsa Community College
Tulsa, OK08-2026
Skills
- Childcare documentation
- Customer service
- Phone Etiquette
- Time management
- Multitasking
- Organizational skills
- Leadership
- Active listening
- Problem solving
- Computer literacy
- Data entry
- Household management
- Communication skills
Timeline
Babysitter
Remote
04.2024 - 05.2025
Coach Customer Care
Coach
04.2023 - 01.2025
Office Assistant
Schroeder Environmental Cleaning Services
09.2021 - 10.2022
Table Games Dealer/Supervisor
Cimarron Casino Enterprises
06.2013 - 01.2022
Call Center
Ocean Dental
01.2011 - 06.2013
Certificate - Medical Coding And Billing
Tulsa Community College