Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Eichmann

Nancy ,KY

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Regional Director of Operations

Option Care Health
07.2023 - Current
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored and coordinated workflows to optimize resources.

Senior Director of Operations

Option Care Health
11.2022 - 06.2023
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Supervised daily operations of multi-million dollar operation in excess of 70 Million per year.
  • Defined, implemented and revised operational policies and guidelines
  • Oversaw day-to-day production activities in accordance with business objectives
  • Monitored and coordinated workflows to optimize resources
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations
  • Monitored budget and utilized operational resources
  • Documented processes and drafted SOPs to comply with regulations and company policies

Regional Director of Pharmacy

Option Care Health
10.2016 - 11.2022
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions 100M dollar revenue facility, providing guidance and leadership to over 40 employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff .
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed policies and procedures for effective pharmacy management.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.

Director of Pharmacy

Option Care
10.2014 - 09.2016
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Reviewed and evaluated test results to suggest care and treatment options.

Clinical Pharmacist

Walgreens Infusion Services
03.2012 - 09.2014
  • Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
  • Advised physicians on how to properly dose medications.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Trained pharmacy residents and interns on clinical care and medication dispensing.
  • Supervised dispensation of controlled substances using careful oversight and audit procedures.
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
  • Supervised dispensation of Schedule II and III drugs.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Adhered to pharmacy laws and code of ethics.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Managed drug and supply inventories.
  • Advised patients on medication side effects and contraindications and explained proper administration.

President/CEO

Nancy Pharmacy INC
08.1999 - 02.2012
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Achieved under-budget and on-time project management to adhere to project goals.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Led operational team in creation, roll out and management of new product lines.

Education

MBA - HealthCare Management

Northern Kentucky University
Newport, KY
08.2022

Bachelor of Science - Pharmacy

University of Kentucky
Lexington, KY
05.1994

Skills

  • Compounding Pharmacy
  • Expenditure Authorization
  • Policy and Program Development
  • Financial Operations Oversight
  • Pharmacy Operations Management
  • Strategic Vision
  • Inventory Control Processes
  • Motivational Leadership
  • FDA Regulations
  • Operational Efficiency
  • Performance Analysis
  • Financial Controls Implementation
  • Business Management
  • Organizational Leadership
  • Operational Standards
  • Process and Performance Improvement
  • Business Growth Initiatives
  • P&L Responsibility
  • Manage Operations
  • Performance Monitoring and Evaluation
  • Finance and Accounting Oversight

Certification

  • Licensed Pharmacist - 1994-2023


Timeline

Regional Director of Operations

Option Care Health
07.2023 - Current

Senior Director of Operations

Option Care Health
11.2022 - 06.2023

Regional Director of Pharmacy

Option Care Health
10.2016 - 11.2022

Director of Pharmacy

Option Care
10.2014 - 09.2016

Clinical Pharmacist

Walgreens Infusion Services
03.2012 - 09.2014

President/CEO

Nancy Pharmacy INC
08.1999 - 02.2012

MBA - HealthCare Management

Northern Kentucky University

Bachelor of Science - Pharmacy

University of Kentucky

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Elizabeth Eichmann