Elizabeth Ek
Dallas,TX
Overview
7
7
years of professional experience
Work History
Taxpayer Services Agent
Internal Revenue Service, IRS
Dallas, TX
06.2023 - Current
- Assisted taxpayers in resolving issues with their accounts, leading to increased customer satisfaction ratings.
- Conducted thorough research into complex tax issues to provide accurate information and resolutions for taxpayers.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines and privacy regulations at all times.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Improved overall efficiency with meticulous record-keeping and accurate data entry.
Customer Service Representative
PFSweb
Irving, TX
12.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Process customer orders and inquiries in a collaborative call center.
- Communicate with customers over phone, email and chat.
Assistant Store Manager
Gigi’s Cupcakes
Dallas, TX
08.2018 - 02.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
Education
LG Pinkston
Skills
- Accounting principles
- Cross-cultural sensitivity
- Multitasking Abilities
- Excellent communication
- Data entry
- MS Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Taxpayer Services Agent
Internal Revenue Service, IRS
06.2023 - Current
Customer Service Representative
PFSweb
12.2021 - 06.2023
Assistant Store Manager
Gigi’s Cupcakes
08.2018 - 02.2021
LG Pinkston