Summary
Overview
Work History
Skills
Research
Languages
Timeline
background-images

ELIZABETH ELENA AVILA

Santa Maria,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

9
9
years of professional experience

Work History

Operations Manager

SERVPRO of Santa Maria
10.2022 - Current
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Office Manager

SERVPRO of Santa Maria
10.2022 - 10.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed senior-level personnel working in marketing and sales capacities.

Front Desk Receptionist

SERVPRO of Santa Maria
08.2016 - 10.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Resolved customer problems and complaints.

Cashier

Budget Car Rentals
03.2018 - 04.2019
  • Exceed the standards of customer service experience by maintaining a friendly and customer focused approach
  • Kept work area clean by utilizing appropriate cleaning standards
  • Worked efficiently with employees to have a team environment
  • Maintain 100% accuracy of cash register, and make sure all payment transactions are carried out with precision and efficiency
  • Able to handle satisfied and dissatisfied customers by sustaining a positive attitude

Skills

  • Bilingual
  • Proficient in Microsoft Office
  • Data entry
  • Budget management
  • Vendor negotiation
  • Customer satisfaction
  • Performance analysis
  • Team management
  • Employee training
  • Project coordination
  • Conflict resolution
  • Communication skills
  • Time management
  • Problem-solving

Research

Dr. Kurin, Paleo-Biogeochem Research Group, Fall 2015, Extracted Collagen and Apatite from human remains

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Operations Manager

SERVPRO of Santa Maria
10.2022 - Current

Office Manager

SERVPRO of Santa Maria
10.2022 - 10.2024

Cashier

Budget Car Rentals
03.2018 - 04.2019

Front Desk Receptionist

SERVPRO of Santa Maria
08.2016 - 10.2022

Similar Profiles

CREATE PROFILE
ELIZABETH ELENA AVILA