elizabeth ellis
Lucasville
Summary
Dynamic Customer Service Representative with proven expertise at Innovative Answering Assistant, adept at resolving conflicts and retaining customers through active listening and critical thinking. Recognized for exceptional multitasking and maintaining high accuracy in data entry, consistently enhancing customer satisfaction and loyalty. Committed to delivering empathetic support and effective solutions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Innovative Answering Assistant
03.2025 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
Customer Service Representative
Family Dollar
05.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy
Clearwater, FL06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer support
- Written and oral communication
- Sales and upselling
Timeline
Customer Service Representative
Innovative Answering Assistant
03.2025 - Current
Customer Service Representative
Family Dollar
05.2021 - 12.2024
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy
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