Elizabeth Elsamiller
Harker Heights
Summary
Dynamic and results-driven professional with extensive experience in customer service at Black Bear Diner. Proven ability to enhance guest satisfaction through effective conflict resolution and exceptional order accuracy. Skilled in POS operation and team collaboration, consistently delivering high-quality service in fast-paced environments. Committed to fostering positive customer experiences.
Overview
12
12
years of professional experience
Work History
Server
Black Bear Diner
Harker Heights
11.2024 - Current
- Provided friendly and efficient service to guests at a family diner.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Assisted in maintaining cleanliness and organization of dining areas.
- Aided team members in high-demand periods to strengthen overall service quality.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Managed customer inquiries while effectively resolving issues in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cultivated high-quality customer service to secure satisfaction.
Sales Consultant
Maurices
Altoona
09.2019 - 12.2019
- Maintained visual displays to align with company standards and trends.
- Assisted customers in selecting merchandise to enhance their shopping experience.
- Educated customers about promotions and loyalty programs to drive engagement.
- Participated in team meetings to discuss sales strategies and store goals.
- Analyzed customer needs and identified solutions to meet their requirements.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Handled credit and debit card payment processing to complete purchasing experience.
Server/Crew Trainer
Village Inn
Ankeny
09.2013 - 09.2017
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area throughout shifts.
- Supported management by monitoring dining area for additional guest needs.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High School Diploma -
East High School
Des Moines, IA05-2013
Skills
- Customer service
- Food delivery
- Order processing
- Payment handling
- POS operation
- Team collaboration
- Cash handling
- Menu knowledge
- Conflict resolution
- Time management
- Order accuracy
- Problem solving
- Item promotion
- Team member support
- Tableside etiquette
- Special dietary requirements
- Memory retention
- Front-of-house display creation
- Multitasking and organization
References
References available upon request.
Timeline
Server
Black Bear Diner
11.2024 - Current
Sales Consultant
Maurices
09.2019 - 12.2019
Server/Crew Trainer
Village Inn
09.2013 - 09.2017
High School Diploma -
East High School
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