Hi, I’m
Elizabeth Emerson
Houston,TX
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
13
years of professional experience
Work History
Grazia ItalianoKaty, TX
Server
02.2019 - 11.2019
Job overview
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Steiner Ranch SteakhouseAustin, TX
Server
02.2017 - 11.2018
Job overview
- Upheld high standards of sanitation in accordance with health department regulations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Saratoga GrillRancho Santa Margarita, CA
Server
01.2010 - 11.2016
Job overview
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Filled condiments and napkin containers during slack periods.
- Presented menus and answered questions regarding items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Black AngusMission Viejo, CA
Server
01.2007 - 11.2009
Job overview
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Saddleback Jr. CollegeMission Viejo, CA
Associate of Arts from Liberal Arts And Sciences
05.2008
Skills
- Stocking and Replenishing
- Food Delivery
- Performance Improvement
- Guest Engagement
- Guest Seating
- Food Inspection
- Safe Food Handling
- High-Volume Dining
- Effective Customer Upselling
- Positive and Professional
- Point of Sale (POS) System Operations
- Suggestive Selling
- Liquor, Wine, and Food Service
- Wine Pairings
- Dining Customer Service
Timeline
Server
Grazia Italiano
02.2019 - 11.2019
Server
Steiner Ranch Steakhouse
02.2017 - 11.2018
Server
Saratoga Grill
01.2010 - 11.2016
Server
Black Angus
01.2007 - 11.2009
Saddleback Jr. College
Associate of Arts from Liberal Arts And Sciences
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