Elizabeth Engelman
South Kingstown ,RI
Summary
Dependable and goal-oriented fitness enthusiast seeking a Member Service Representative position allowing the opportunity to support corporate mission, grow and maintain membership and support members in achieving optimal health and fitness goals.
Overview
30
30
years of professional experience
Work History
Real Estate Agent
Century 21 Limitless
10.2019 - Current
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Provided exceptional support during negotiation process, advocating for clients' best interests at all times.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Inside Sales Representative
Sono Bello
Warwick, RI
11.2023 - Current
- Increased sales revenue by 10% building strong relationships with clients and providing insightful product recommendations.
- Boosted lead conversion rates by conducting approximately 500 calls per day thorough needs assessments, identifying opportunities for upselling and cross-selling.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Personal Trainer
Healthworks Fitness
05.1994 - 05.1996
- Conducted comprehensive fitness assessments, setting realistic goals for each client's unique needs and abilities.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Fostered positive workout environment with upbeat energy and professional demeanor.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.
Education
Master of Science - Business Administration
Boston University
Boston, MA06.2028
Bachelor of Arts - English
University of Massachusetts - Boston
Boston, MA06.1991
Real Estate Salespersons License in MA & RI -
Lee Institute
Massachusetts05.1989
Skills
- Professional Front Desk Communications
- Dedicated Customer Service
- Meticulous Organizational Skills
- Efficient Multitasking Abilities
- Assure Positive Member Experience
- Prompt Response to Member Question/Concerns
- Effective Member Retention Strategies
- Committed Team Collaboration
- Diligent Club Safety and Neatness
- Proven Sales and Upselling
- Knowledgeable Customer Relationship Management (CRM)
- Advanced Microsoft Office 365
Timeline
Inside Sales Representative
Sono Bello
11.2023 - Current
Real Estate Agent
Century 21 Limitless
10.2019 - Current
Personal Trainer
Healthworks Fitness
05.1994 - 05.1996
Master of Science - Business Administration
Boston University
Bachelor of Arts - English
University of Massachusetts - Boston
Real Estate Salespersons License in MA & RI -
Lee Institute
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