Elizabeth English-Jumpp
Claims Associate
Montgomery,AL
Summary
Service-oriented with a 20-year background in Customer Service. Core competencies include Sales, uncovering customer need and finding solutions, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Licensed in 20 states. State Farm certified in Property and Auto.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
Alacrity Solutions
12.2022 - 03.2023
- Completed Total Loss claims to settlement.
- Reviewed claims for all necessary documentation needed to settle.
- Prepared necessary correspondence to policyholder and Lienholder.
- Condition vehicles, prepared Total Loss Summary & obtained salvage Value.
- Authority of $25,000 to make payments.
- Communicated with Lienholder for payoff.
- Handle release and moved Vehicle to Salvage yard.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
Claims Adjuster
A.E Renfroe Associates
07.2022 - 10.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with vehicle inspections and repairs. Set up rental reservations.
- Moved vehicle from accident scene or tow yard to a body shop or salvage yard.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
- Reviewed Police Reports and established liability.
- Issued payments for estimates, tows bill, and rentals.
Claims Adjuster
Eberl Claim Services
02.2022 - 07.2022
- Investigated and assessed damage to Total Loss property and reviewed property damage estimates.
- Prepared summaries of damage, payments and policy coverage.
- Answered customer questions regarding deductibles.
- Answered questions posed by insured and attorneys.
- Issued payments for Total Loss to Insured and Lien holder.
Claims Associate
A.E Renfroe Associates
05.2021 - 09.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with vehicle inspections and repairs. Set up rental reservation for Insured.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
- Reviewed Police Reports and established liability.
- Issued payments for estimates, tows bill, and rentals.
Claim Associate
Alacrity Solutions
02.2021 - 05.2021
- Completed Total Loss claims to settlement.
- Reviewed claims for all necessary documentation needed to settle.
- Prepared necessary correspondence to policyholder and Lienholder.
- Prepared Total Loss Summary & obtained salvage Value.
- Authority of $25,000 to make payments.
- Spoke with Lienholder for payoff.
- Handle release and moved Vehicle to Salvage yard.
Claim Associate
A.E Renfroe Associates
09.2020 - 10.2020
- Managed over 30 calls per day to policyholders and Contractors after hurricane Sally and Delta.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Investigated and assessed property damage and reviewed property damage estimates.
Customer Service Representative -Remote
Williams Sonoma Inc.
11.2019 - 01.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Claim Associate
TheBest Claims Solutions
10.2018 - 02.2019
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Total Loss claims to settlement.
- Reviewed claims for all necessary documentation needed to settle.
- Prepared necessary correspondence to policyholder.
- Paid claims whether Surrender or Retained Vehicle, obtained salvage Value.
- Filed Authority to pay claims of up to $25K on behalf of State Farm Insurance.
- Handle release and Moved Vehicle to salvage yard.
- Spoke with Lien holders for payoff, obtained letter of Guarantee when needed.
Claim Associate
Worley Claims Services LLC
05.2017 - 10.2017
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes
- Assist policyholders with appointments for vehicle inspection and reservations for car rentals when needed.
- Spoke with insurance agents and body shops concerning vehicle damages.
- Reviewed Claims made necessary payment for Tow, Rental and Body shops.
Tax Preparer
Liberty Tax Service
01.2015 - 03.2015
- Reviewed financial records such as income statements and documentation.
- Made all appropriate adjustments, deductions, and credits.
- Compute taxes owed.
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Retail Sales Associate
The Loft
01.2014 - 06.2014
- Greet customers and help locate merchandise based on customer needs.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Optometrist Assistant
Dr. Tom Sowash
07.2012 - 05.2013
- Greeted and logged in patients.
- Verified insurance information.
- Pretested patient’s and recorded medical history and vital statistics.
- Filled prescription for Glasses and Contact lens.
- Managed over 50 customer calls per day.
Education
High School Diploma -
Keith High School
Orrville, ALSome College (No Degree) - Business Administration
Troy University
Montgomery, ALCertificate - 440 Customer Service - Insurance
Florida State College At Jacksonville
Jacksonville, FL02.2021
Certificate - 620 Adjuster License - Insurance
Palm Beach State College
Lake Worth, FL10.2015
Skills
- Seasoned Customer Service professional,
- Comfortable working independently, very organized, and detailed oriented
- Active listening skills, comfortable using Computer and working remote
- MS Office
Timeline
Claims Adjuster
Alacrity Solutions
12.2022 - 03.2023
Claims Adjuster
A.E Renfroe Associates
07.2022 - 10.2022
Claims Adjuster
Eberl Claim Services
02.2022 - 07.2022
Claims Associate
A.E Renfroe Associates
05.2021 - 09.2021
Claim Associate
Alacrity Solutions
02.2021 - 05.2021
Claim Associate
A.E Renfroe Associates
09.2020 - 10.2020
Customer Service Representative -Remote
Williams Sonoma Inc.
11.2019 - 01.2020
Claim Associate
TheBest Claims Solutions
10.2018 - 02.2019
Claim Associate
Worley Claims Services LLC
05.2017 - 10.2017
Tax Preparer
Liberty Tax Service
01.2015 - 03.2015
Retail Sales Associate
The Loft
01.2014 - 06.2014
Optometrist Assistant
Dr. Tom Sowash
07.2012 - 05.2013
High School Diploma -
Keith High School
Some College (No Degree) - Business Administration
Troy University
Certificate - 440 Customer Service - Insurance
Florida State College At Jacksonville
Certificate - 620 Adjuster License - Insurance
Palm Beach State College
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