Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Elizabeth Escobar Ortiz

Whitesboro

Summary

Working at Willow Bend Title, I have excelled in a time and contract sensitive environment. In the services provided included having to interact with multiple people in the real estate transaction. This is working and coordinating multiple events between the agents buyers, sellers, lenders, and attorneys. As part of the job growth, you are adaptable and sensitive to everyone's needs. It is crucial to always be organized and communicate with everyone to meet the contract and timelines. Also was responsible for the accounting, collecting and disbursement of funds for multiple files a week. Working in the College's Financial Aid Office helped me develop proficiency in office software such as Microsoft Word and Excel, where I updated spreadsheets, compiled reports, and wrote documents. I am adaptable and capable of learning and working with any specialized programs the company or office uses. In this role, I also became adept at preparing and maintaining files, greeting visitors, and restocking supplies. My ability to communicate effectively and plan ahead was crucial, especially when working with frustrated students regarding their financial situations, as it required strong judgment and critical thinking. As a receptionist and hostess, I gained extensive experience in customer service, administrative tasks, and public interaction. Both roles required me to manage calendars, schedule appointments, and handle data entry, all while ensuring smooth operations through reservation management and meeting coordination. In my role as a Back of House worker at Chick-fil-A, I thrived in a fast-paced, multitasking environment. I was responsible for opening the store, preparing the workspace, and ensuring it was ready for incoming team members. Due to frequent staffing shortages, I often worked alone, which required me to be self-motivated, organized, and quick on my feet. As a bilingual team member with experience working in both a historic restaurant and office settings, I have developed strong multitasking and organizational skills. I am focused, efficient, and knowledgeable in food safety and sanitation practices. My goal is to continue building on my administrative and customer service skills, and I'm eager to bring my expertise to new opportunities

Overview

9
9
years of professional experience
1
1
Certification

Work History

Escrow Assistant

Willow Bend Title
06.2021 - Current
  • Maintain accurate records of title documents, contracts, addendums, and other related paperwork
  • Perform record indexing to ensure proper document organization and retrieval
  • Organize and maintain efficient filing systems for easy access to important documents
  • Demonstrate strong organizational skills with the ability to manage multiple tasks simultaneously
  • Work with and learn multiple systems for information tracking and order entry
  • Communicate effectively with lenders, attorneys, and other parties involved in the transaction
  • Verify the accuracy of legal documents and surveys to ensure compliance
  • Send surveys for review and approval, ensuring they meet necessary standards
  • Perform office duties including filing, copying, scanning, and faxing as needed
  • Address customer inquiries and resolve any issues or concerns related to the transaction
  • Follow up on pending requests to ensure timely receipt of required information
  • Interact courteously and diplomatically in the exchange of information with customers and maintain effective working relationships with municipal officials and other employees;
  • Communicate effectively with clients and other parties involved in transactions
  • Balance files and prepare documents for recording with accuracy
  • Prepare Closing Disclosures and Texas-specific disclosures in compliance with regulations
  • Demonstrate knowledge of closing documents and the closing process
  • Coordinate multiple tasks, prioritize effectively, and meet deadlines
  • Utilize software for case management and billing
  • Manage file funding, including issuing checks, initiating wires, and ensuring timely delivery of funds to all parties
  • Provide backup support to escrow officers as needed
  • Self-motivated with a passion for leadership and customer service
  • Learn, interpret, and apply complex organizational policies, procedures, and protocols independently
  • Manage project timelines and ensure deadlines are met for closings and other legal requirements
  • Maintain confidentiality of sensitive information

Back of house

Chick-fil-A
06.2019 - 04.2020
  • Monitor orders to ensure quick, efficient service
  • Communicate with team members and upper management to meet customer needs
  • Prepared and assembled salad bars and organized condiments
  • Maintained excellent customer service during fast-paced lunch and dinner rushes
  • Cleaned, sanitized and organized back of house area to maintain a comfortable and hygienic environment for safety and time efficiency
  • Trained at least 3 employees on preparation and presentation of food
  • Multi-task up to 10 orders and served customers in a timely manner
  • Served thousands of customers with exceptional customer service
  • Proficient in the use of fryers and grills

Student Office Assistant

Berea College Financial Aid
08.2017 - 05.2018
  • Assisted senior administrative professionals with daily work tasks
  • Escorted visitors to specific offices or meeting rooms
  • Scanned physical files into digital records
  • Restocked communal printers, maintained a break room and took out trash
  • Answered calls in a timely manner and forwarded to appropriate parties
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Cleaned and organized the reception area to maintain company appearance standards
  • Prepared documents in Word and Excel
  • Managed and appropriately directed inbound telephone calls, mail, faxes and in-person requests for information
  • Managed reception activities, including greeting visitors, answering phones and maintaining the front desk in an organized manner
  • Posted open positions on company and social media websites

Assistant Server/ Hostess

Historic Boone Tavern
08.2016 - 07.2017
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Assisted guests with finding items
  • Stocked and maintained cleanliness of the host station
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens
  • Developed and maintained positive working relationships with others to reach business goals
  • Offered product samples, answered questions and helped customers find items
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Conducted weekly meetings with team members to establish objectives, improve work ethic and develop comrade
  • Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders
  • Addressed guest concerns and resolved all issues to guests' satisfaction
  • Managed customer flow and backed up lines to reduce checkout wait time

Education

Bachelors - Psychology

Berea College
Berea, KY
05.2018

High school deploma -

Iroquois High School
Louisville, KY
05.2016

Skills

  • Microsoft Word expertise
  • Organizing mail
  • Delivering files
  • Filing assistance
  • Filing
  • Data archiving
  • Answering incoming calls
  • Cleaning abilities
  • Customer and client relations
  • Office administration
  • Faxing paperwork
  • Mail distribution
  • Flexible
  • Punctual
  • Program files maintenance
  • Greeting visitors
  • Documentation
  • Reporting
  • Accurate
  • Detailed
  • Bilingual (Spanish)
  • Database management
  • Records management
  • Courteous
  • Professional demeanor
  • Tableside service
  • Fine-dining expertise
  • Motor Skills :Bending, Stooping, Turning
  • Committed team player
  • Guest relations professional
  • High energy
  • Customer Service
  • Critical Thinking
  • Adaptability
  • Problem-Solving
  • Team Leadership
  • Administrative experience
  • Accounting
  • Organizational skills

Certification

Public Notary

Languages

Spanish
Native or Bilingual
French
Elementary
Korean
Elementary

Interests

  • Avid Reader
  • Music
  • Crafting and DIY Projects
  • Dance
  • I enjoy helping others and giving back to the community

Timeline

Escrow Assistant

Willow Bend Title
06.2021 - Current

Back of house

Chick-fil-A
06.2019 - 04.2020

Student Office Assistant

Berea College Financial Aid
08.2017 - 05.2018

Assistant Server/ Hostess

Historic Boone Tavern
08.2016 - 07.2017

Bachelors - Psychology

Berea College

High school deploma -

Iroquois High School
Elizabeth Escobar Ortiz