Elizabeth Esquivel

• Scheduled post-op appointments for Physical Therapy. Processed referrals from primary care physicians to specialists for further treatment or evaluation.
• Ensured all necessary paperwork was completed prior to patient visits.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Inputted patient demographic data into electronic health record system.
• Scanned documents into electronic health record system as needed.
• Prepared letters and documents for mailing as requested by supervisor or physician staff.
• Performed administrative duties such as filing, faxing, photocopying.
• Provided customer service by answering patient questions and addressing concerns.
• Verified insurance information, Ran insurance through a third party database to verified eligibility. Collected payments and past due balances.
• Processed referrals from primary care physicians to specialists for further treatment or evaluation.

• Provided customer service by answering patient questions and addressing concerns.
• Verified insurance information, collected payments, and scheduled appointments.
• Check medical insurance eligibility, scan medical records to patients charts.
• Updated demographics and medical information via patients Electronic Medical Chart
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Developed strong relationships with customers by providing personalized assistance and support.

• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Performed vital sign assessments, such as taking blood pressure and temperature.

Answered phones and routed calls to the correct department. Worked the paging system in Oncology. Communicated to admitting department of ready available rooms.

• Documented patient care services by charting in designated areas.
• Reported changes in patient conditions to registered nurse or physician.